Dan Cohen Email & Phone Number

Asbury Park, NJ, US

New York, New York, US

Palo Alto, California, US

• Managed complex (SaaS, on-premises) software implementations for customers and BPOs.
• Owned day-to-day project operations including scrums, project plan updates, personnel assignments, task prioritization and completion.
• Confirmed success criteria for each project with customers and built the project plans to maximize value while achieving margin and schedule. Managed project RAID, escalating where necessary while taking ownership as.
• Provided clear project communications to project stakeholders including BPOs, customers and Uniphore Leadership Team.
• Promoted a positive working environment by building productive relationships with customers, and internal supporting organizations and stakeholders.
• Contributed to the wider Uniphore team culture and development by collaborating on team initiatives and building best practices for repeatable implementation processes, and methodologies.

Menlo Park, CA, US

• Manages multiple implementations for clients, acting as a hybrid of project manager and technical/business consultant.
• Leads project design sessions and provides guidance and best practices on configuration options to meet client needs.
• Understands the Kustomer platform end-to-end and collaborate with Sales, Customer Success, and Product to identify and communicate technical services and solutions.
• Participates in late stage meetings with prospects to consult on product capability and educates on technical implementation (including configuration, integrations, and customizations).
• Obtains client feedback and distills into action items for our product and development teams.
• Ensures all configurations, integrations, and customizations are fully tested and ready for deployment.

Short Hills, New Jersey, US

Kustomer was acquired by Meta in 2022.

Holmdel, New Jersey, US

• Carried out implementation projects from beginning to end stages for high profile Enterprise segment.
• Worked directly with customers to consult and configure iCIMS products in an exemplary manner, with a focus on best practices.
• Assumed a leadership role in the development and management of project scope, issues and escalations while continually setting customer expectations.
• Provided project planning, management, and status reporting, internally and externally, including oversight of integration deployment.
• Worked with customers to configure systems and coordinated training.
• Managed data conversion process, data validation, and system testing.

New York City, NY, US

• Performed break-fix/end-user desktop support to users in multiple locations and provide second- level support to the divisional community for software, hardware, and various infrastructure related issues.
• Provided technical assistance, guidance to business partners, and worked with internal experts and vendors to provide best solution to business needs.
• Configured, installed, monitored and maintained client desktop software and hardware; supported mobile workforce.
• Provided on-the-spot training to end users on all system related needs.
• Consulted with and made recommendations to customers on selection of hardware and software products to address business requirements while maintaining published IT standards.
• Consulted with internal IT teams to represent clients' technical interests for project planning and standards development.

Cupertino, California, US

• Used problem-solving and people skills to ensure swift resolutions to technical problems of every kind.
• Provided insightful advice and friendly, hands-on technical support to Apple customers in need.
• Educated team members about products, while independently keeping own technical know-how up to date.
• Performed repairs on all Apple hardware including but not limited to iMac, iPhone, and MacBook.

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