Daniel Zeiger Email & Phone Number

Chester, Ny, Us

Greater New York City Area

Greater New York City Area

Greater New York City Area

Montvale, Nj

Hands-on Team Leader. Performed reporting and metric analysis. Assisted team with advanced issues (3rd tier of escalation). Performed high-level conference calls with clients. Performed priority client upgrades and migrations. Worked with development and QA departments to identify and escalate product defects. Reported directly to Support Manager and CIO. Position required on-call availability 24x7.Results:• Project managed over 180 client upgrades and migrations.• Able to resolve a large number of high-level issues irresolvable by other team members.• Was the go to person for all critical / priority issues.• Help Desk was awarded “Best in Klas” for 2013 (1-10 Physicians)Technical Support Supervisor 1 YearHands-on Supervisor. Performed reporting and metric analysis. Assisted team with advanced issues (3rd tier of escalation). Performed high-level conference calls with clients. Performed priority client upgrades and migrations. Reported directly to Support Manager. Position required availability 24x7.Results:• Progressed from Support Supervisor to Support Team Lead.• Project managed over 100 client upgrades and migrations.Senior Technical Support Analyst 1 YearAdvanced application support and perform advanced application upgrades and migrations. Perform Conference calls with clients.Results:• Progressed from Senior Support Analyst to Support Supervisor.• Consistently highest metric performer. Exceeded expectations of position.• Performed the most successful application upgrades and migrations in department.Technical Support Analyst 2 YearsApplication support, perform application updates, troubleshoot MS Office, printer, and scanner issues.Results:• Progressed from entry Support Analyst to Senior Support Analyst.• Consistently highest metric performer. Exceeded expectations of position.

Mahwah, Nj

Communicate with end users; use consultative skills to identify issues and jointly develop solutions, ultimately build relationships with users.Infrastructure Design; adept in solving infrastructure challenges using of products/services and generating end user interaction. Quickly learn, master and support new technologies.Support and maintain network infrastructure, servers, workstations, and help desk for a large volume of customer sites. Results: • Progressed from entry level Technician to System Engineer.• Consistently exceeded objective metrics; customers installs, problem resolution and technical advancement.

Information Technology

Aas, Computer Network Engineering

Education record