Daniel Zigler Email & Phone Number

St. Louis, Mo, Us

St Louis, Missouri, United States

St Louis, Missouri, United States

Provide advanced remote support to more than 300 different companies and their employees that require technical and software services in an MSP environment. Functioning as the after-hours support, aiding on a case-by-case basis, as well as monitoring and maintaining company servers and accounts to ensure businesses function uninterrupted.• Resolve more than 250 tickets per month, and attaining a 96% positive customer satisfaction rating.• Responsible for the weekly maintenance and updating of server software security and ensuring server functionality.• Assist in the induction of one of Throttlenet’s largest clients in providing support with their new service through account creation, workstation setups, and extensive technical support.• Operate as the sole support service after 5:00 PM until close and assist any users who require support after-hours and monitor any client server issues.

Columbia, Missouri, United States

Provided excellent customer service through technical support via phone, live chat, email, and walk-up services. Diagnosed and resolved hardware and software issues in a multiplatform environment, including the installation of components, application management, and Office 365 account creation. • Accumulated a 94% customer satisfaction rating based on survey results of more than 1,000 customers.• Provided user support during the major upgrade of the Canvas learning management system to cloud-based “One Canvas” LMS.• Assisted in the transition to remote learning as a result of the COVID-19 pandemic, providing extensive user support and training on a variety of software and services.• Led small group instruction of student orientation/onboarding on device set up, account creation, software installation, and network configuration.• Provided guidance to students, faculty, and staff in rural or low-income households on how to receive broadband capable connectivity via a university sponsored program.

Columbia, Missouri, United States

Served as on-call support technician for troubleshooting classroom technology and equipment, including university-issued devices, network connectivity, A/V peripherals, and printers. Supervised, monitored, and maintained all staffed and un-staffed computer labs on campus to ensure any technical issues were managed and resolved.• Served as mentor for new hires, including job shadowing, teaching department expectations, and providing feedback. • Facilitated the deployment of thin-client based workstations for a newly built computer lab project on campus. • Multi-time recipient of department employee of the month award, for providing outstanding service and support. • Led the team in computers serviced and refreshed, ensuring users had access to fully-functional workstations.

Bachelor Of Fine Arts - Bfa, Animation, Interactive Technology, Video Graphics And Special Effects

Majored in Digital Media with a concentration in 3D animation. Examined storytelling through many different forms of media, as well.

Education record