Daniel Sweeting Email and Phone Number
A data-driven, analytical thinker with 20+ years of executive leadership experience. Seasoned in all aspects of business operations, continuous improvement, human resources management, customer service excellence and developing technical strategies to face challenges and support opportunities for organisational growth.Acquainted with sensitivities around managing business complexities, my interests are deeply rooted in taking organisations to the next level, with a keen focus on leadership execution, performance analytics, identifying data-driven insights, people management, supporting collaboration within the workplace and enabling transformation through sustainable change management solutions.I excel in developing and driving strategies to fully integrate health, safety and operational management systems under the most demanding conditions, possessing entrepreneurial vision that brings out the best of people while ensuring the vision and values of businesses are realised in a positive, proactive culture.This has enabled me to deliver extraordinary results for Virgin Trains, London Overground Rail Operations Ltd and most recently for Arriva Rail London as Performance Data Manager. In this new role, I leverage my analytical skills to optimise railway performance data and drive operational improvements. My career highlights include being recognised for and awarded Manager of the Year and as well as being frequently recognised for my ideas, being awarded ‘Thinking Beyond’ Champion 2021 and shortlisted 2019 & 2022.Throughout my career, I've excelled in operations, leveraging data analytics to enhance performance and decision-making. I continuously seek opportunities to drive value through performance insights for the organisation and respective departments I represent.After two decades leading multifaceted rail operations and exceptional customer experiences, I still continuously seek opportunities to drive value for the customers, stakeholders, and communities I serve and represent.If you would like to connect with me for business purposes or looking to expand your network, I welcome and look forward to connecting with you.Daniel Sweetingdaniel-sweeting@outlook.com#railoperations #continuousimprovement #dataanalytics #insights #processoptimisation
Arriva Rail London
View- Website:
- arrivaraillondon.co.uk
- Employees:
- 346
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Performance Data, Reporting And Commercial Manager | Arriva Rail LondonArriva Rail London Sep 2023 - PresentLondon, England, United KingdomSpearheading data-driven performance analytics to optimise railway operations and unlock commercial insights, through application of analytical skills that draw on over 20+ years of rail experience.Seeking to own the attribution process, I identify opportunities to innovate on process and streamline data capture, analysis, and dispute resolution. With keen commercial acumen, I ensure exceptional data integrity to derive accurate, actionable insights.Utilising analytical thinking and process improvement skills, I develop actionable insights from performance data to protect commercial interests. I work closely with stakeholders including Network Rail and TfL to deliver accurate delay coding through relationship building, communication, and negotiation. My diligent work helps maintain our strong commercial position.Investigating complex performance matters with meticulous attention to detail, I aim to produce clear, consistent reporting on punctuality, reliability and root causes.As a proven people manager, I harness my team's skills to develop innovative solutions that improve our processes and add business value, upholding excellent data quality and analysis standards.I continuously identify and implement data quality improvements, enhancing data capture for reliable information. This enables me to unlock key insights that inform strategies and decisions.
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Service Delivery Resilience ManagerArriva Rail London May 2020 - Sep 2023London, England, United KingdomIn partnership with Transport for London (TfL) Arriva Rail London operates and runs the London Overground with a steadfast commitment to innovating the industry and improving passenger experiences. For over 9 years I have consistently received recognition for my outstanding achievements and dedication to the company; currently fulfilling the role as the Service Delivery Resilience Manager. In this role, I work with executive management and stakeholders to keep the London Overground rail network at the forefront of innovation and operational excellence; effectively managing teams and implementing company-wide change management initiatives across sites to enhance customer experience and drive long term operational success.
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Service Delivery ManagerArriva Rail London Nov 2016 - May 2020London, England, United KingdomAs Service Delivery Manager, I was responsible for leading all aspects of service delivery, inspiring a team of frontline staff and working collaboratively across the organisation to ensure the highest standards of customer service, performance and safety. In this role I was chosen to lead a strategic, high profile internal change management project for the Customer Experience department across 80+ sites in compliance with the new GDPR legislation.
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Station Delivery ManagerLondon Overground Rail Operations Ltd (Lorol) Aug 2011 - Nov 2016London, England, United KingdomI joined the team at London Overground Rail Operations Ltd (now operating as Arriva Rail London) in 2011 as Station Delivery Manager where I was awarded Manger of the Year for fostering a workplace culture that celebrated teamwork and collaboration which naturally boosted employee morale and company performance. -
Operation Resource Manager | Virgin TrainsVirgin Trains Aug 2010 - Aug 2011Operational until 2019, Virgin Trains was a train company in the United Kingdom owned by Virgin Rail Group. As the Operation Resource Manager, I was recognised for being a solutions focused professional who introduced new and innovative processes to improve operational efficiencies that significantly enhance the workplace. In this role I supported day to day train crew operations, including working closely with stakeholders, minimising train delays, efficiently managing disruptions, and overseeing all station staff movements. -
Station Controller, Radio Room | Virgin TrainsVirgin Trains Apr 2003 - Aug 2010London, England, United KingdomAs the Station Controller, I was responsible for supporting timely railway operations including reporting delayed/cancelled trains, communicating effectively with internal and external customers about current state of rail operation and delivering excellent customer service. In this role I worked closely with internal and external stakeholders such as Network Rail, Other Train Operator Companies, British Transport Police and more to implement solutions for a wide range of operational daily problems and challenges.
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First Class Lounge & Customer Service Assistant / Customer Reception - London EustonVirgin Trains Apr 2002 - Apr 2003As the First Class Lounge Host & Customer Service Representative I leveraged my superior customer service skills to anticipate the needs of guests while going above and beyond to continuously exceed expectations. Furthermore, I earned a reputation for being able to effectively identify potential customer-facing problems and discrepancies.
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Trainee Support ManagerPizza Hut Dec 2001 - Apr 2002Watford, England, United Kingdom -
Shift Floor ManagerMcdonald'S Jan 1998 - Dec 2001Watford, England, United Kingdom
Daniel Sweeting Education Details
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Third-Class Honours -
Grade 4 Pass
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Pass
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Pass
Frequently Asked Questions about Daniel Sweeting
What company does Daniel Sweeting work for?
Daniel Sweeting works for Arriva Rail London
What is Daniel Sweeting's role at the current company?
Daniel Sweeting's current role is Data-Driven Rail Operations Leader | Performance Analytics | Continuous Improvement & Process Optimisation | People Management | Analytics & Strategy | Data-Informed Decision Making.
What schools did Daniel Sweeting attend?
Daniel Sweeting attended The Open University, The Open University, The Open University, The Open University.
Who are Daniel Sweeting's colleagues?
Daniel Sweeting's colleagues are Demetrios Demetriou, Virgil Florin Palaloga, Scott Mcguire, Susanna Penn, Samiya Suleman, Liz James, Shahzeb Hassan.
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