Daniel Sweeting Email & Phone Number

London, England, United Kingdom

Spearheading data-driven performance analytics to optimise railway operations and unlock commercial insights, through application of analytical skills that draw on over 20+ years of rail experience.Seeking to own the attribution process, I identify opportunities to innovate on process and streamline data capture, analysis, and dispute resolution. With keen commercial acumen, I ensure exceptional data integrity to derive accurate, actionable insights.Utilising analytical thinking and process improvement skills, I develop actionable insights from performance data to protect commercial interests. I work closely with stakeholders including Network Rail and TfL to deliver accurate delay coding through relationship building, communication, and negotiation. My diligent work helps maintain our strong commercial position.Investigating complex performance matters with meticulous attention to detail, I aim to produce clear, consistent reporting on punctuality, reliability and root causes.As a proven people manager, I harness my team's skills to develop innovative solutions that improve our processes and add business value, upholding excellent data quality and analysis standards.I continuously identify and implement data quality improvements, enhancing data capture for reliable information. This enables me to unlock key insights that inform strategies and decisions.

London, England, United Kingdom

In partnership with Transport for London (TfL) Arriva Rail London operates and runs the London Overground with a steadfast commitment to innovating the industry and improving passenger experiences. For over 9 years I have consistently received recognition for my outstanding achievements and dedication to the company; currently fulfilling the role as the Service Delivery Resilience Manager. In this role, I work with executive management and stakeholders to keep the London Overground rail network at the forefront of innovation and operational excellence; effectively managing teams and implementing company-wide change management initiatives across sites to enhance customer experience and drive long term operational success.

London, England, United Kingdom

As Service Delivery Manager, I was responsible for leading all aspects of service delivery, inspiring a team of frontline staff and working collaboratively across the organisation to ensure the highest standards of customer service, performance and safety. In this role I was chosen to lead a strategic, high profile internal change management project for the Customer Experience department across 80+ sites in compliance with the new GDPR legislation.

London, England, United Kingdom

I joined the team at London Overground Rail Operations Ltd (now operating as Arriva Rail London) in 2011 as Station Delivery Manager where I was awarded Manger of the Year for fostering a workplace culture that celebrated teamwork and collaboration which naturally boosted employee morale and company performance.

Operational until 2019, Virgin Trains was a train company in the United Kingdom owned by Virgin Rail Group. As the Operation Resource Manager, I was recognised for being a solutions focused professional who introduced new and innovative processes to improve operational efficiencies that significantly enhance the workplace. In this role I supported day to day train crew operations, including working closely with stakeholders, minimising train delays, efficiently managing disruptions, and overseeing all station staff movements.

London, England, United Kingdom

As the Station Controller, I was responsible for supporting timely railway operations including reporting delayed/cancelled trains, communicating effectively with internal and external customers about current state of rail operation and delivering excellent customer service. In this role I worked closely with internal and external stakeholders such as Network Rail, Other Train Operator Companies, British Transport Police and more to implement solutions for a wide range of operational daily problems and challenges.

As the First Class Lounge Host & Customer Service Representative I leveraged my superior customer service skills to anticipate the needs of guests while going above and beyond to continuously exceed expectations. Furthermore, I earned a reputation for being able to effectively identify potential customer-facing problems and discrepancies.

Watford, England, United Kingdom

Watford, England, United Kingdom

Bachelor Of Arts (Honours), Business Studies With Systems Practice, Third-Class Honours

This qualification involved a number of courses, that addressed modern business: the business organisation, the business environment.

Diploma, Systems Practice, Grade 4 Pass

This diploma covered the use and development of systems thinking and methods to improve decision making and active interaction.

Module, Systems, Pass

Hands on / practical residential course, covered the use and development of systems thinking and methods to improve decision making.

Certificate, Natural Sciences, Pass

This qualification covered the study of science at Level 1 across the disciplines of astronomy, biological sciences, chemistry, Earth.