Danie Mohan Email & Phone Number

Dubai, United Arab Emirates

• Foster and maintain strong client relationships to ensure high levels of customer satisfaction and retention. Achieve a deep understanding of client needs and develop tailored solutions to meet and exceed their.
• Direct and manage the account management team, ensuring that all client accounts are handled efficiently and effectively. Achieve strategic growth targets by identifying and capitalizing on upsell and cross-sell.
• Lead the project management team to ensure the successful delivery of projects within scope, on time, and within budget. Accomplish project goals by coordinating resources, managing timelines, and mitigating risks.
• Lead and mentor a high-performing team, providing guidance, training, and development opportunities. Accomplish team objectives by fostering a collaborative and innovative work environment.
• Act as the primary point of contact for key clients, ensuring their needs are addressed promptly and effectively. Lead efforts to advocate for client interests within the organization.
• Oversee the implementation of quality assurance processes to ensure that all deliverables meet or exceed client expectations. Achieve high standards of service by continuously evaluating and improving workflows.

Nagercoil Area, India

• Oversaw the full project lifecycle, from initiation to closure, accomplishing project milestones and ensuring quality standards.
• Conducted regular risk assessments and mitigated potential issues, ensuring project continuity and minimizing disruptions.
• Led the establishment and maintenance of strong relationships with clients through proactive communication and a commitment to understanding their needs, achieving high levels of satisfaction and trust.
• Served as the primary contact for clients and the contingent workforce, ensuring seamless communication and problem resolution.
• Analyzed requirements and formulated effective recruitment strategies, coordinating their implementation to accomplish timely delivery of client needs.
• Led and managed a team, ensuring delivery within turnaround times (TAT) by implementing strategies for fast and effective sourcing and onboarding processes.

Greater Boston Area

• Efficiently managed and led over 240 accounts based in North America, overseeing end-to-end delivery of projects, including onboarding, training, and retention, using innovative methodologies to achieve successful.
• Ensured client retention within the company portfolio by acting as a subject matter expert in one or more PR products, providing expert guidance and support to accomplish client satisfaction and loyalty.
• Maintained accurate client information in CRM, collaborating with Account Executives and Sales teams to manage risk and ensure seamless client interactions.
• Assisted clients with billing inquiries, setting up online payments and providing two-way communication with the team, ensuring accomplished resolutions and high client satisfaction.
• Led and served as the point of contact for escalated contact resolution of a supervisory nature or complex problems, demonstrating leadership in resolving client issues efficiently.
• Managed internal stakeholders, ensuring that the business met their hiring numbers by utilizing available resources to their maximum potential, providing market intelligence and key analysis, and effectively motivating.

Greater Boston Area

• Managed client accounts to ensure high levels of satisfaction and retention, successfully achieving targeted client engagement metrics.
• Developed and executed strategic account plans, resulting in a significant increase in client portfolio growth and revenue.
• Led as the primary point of contact for all customer-related matters, achieving seamless communication and accomplishing effective issue resolution.
• Built and maintained strong, long-lasting customer relationships, developing a trusted advisor relationship with key customer stakeholders and executive sponsors.
• Communicated progress of monthly/quarterly initiatives clearly to internal and external stakeholders, ensuring alignment and transparency.
• Successfully forecasted and tracked key account metrics, identified and grew opportunities within the territory, and collaborated with sales teams to ensure growth attainment, assisted with high-severity requests or.

India

• Led project planning and execution, ensuring alignment with client requirements and achieving project milestones within set timelines. Monitored project progress and performance, implementing corrective actions as.
• Managed customer service operations and collaborated effectively with the recruiting team, demonstrating active team player skills.
• Relocated to the United States due to exemplary skills, ensuring client questions were answered and issues resolved promptly.
• Played a key role in developing a comprehensive customer service policy, managed a team of customer service staff, and maintained financial accounts by processing customer adjustments.
• Successfully handled new client account setup, maintained existing accounts, implemented changes, and prepared detailed product or service reports by analyzing customer information.

India

• Conducted comprehensive market research and analysis to identify emerging trends, competitive landscapes, and industry developments.
• Authored detailed research reports and white papers, achieving high client satisfaction through accurate and timely delivery of information.
• Provided training and online support to address product-related questions via live chat, phone calls, emails, and WebEx.
• Communicated courteously with customers through telephone, email, letter, and face-to-face interactions, handling and resolving inquiries effectively.
• Investigated and solved complex customer problems, escalated issues to the software team, and followed up until resolution before notifying the client.
• Conducted leadership and behavioral skill training programs, including end-to-end training activities and examinations.

Mba, Human Resources

Bachelor Of Business Administration (B.B.A.)