Danien Stanback Email & Phone Number

Bethesda, Maryland, United States

College Park, Maryland, United States

• Developed and executed change management strategies supporting organizational implementation of AssetWorks, ensuring readiness of 500+ end users
• Identified change impact risks and managed resolution of organizational obstacles, while communicating project progress and objectives to stakeholders and community users
• Created comprehensive training program and schedule for 60+ staff members, and coordinated user acceptance testing process
• Coordinated stakeholder engagement activities, including change and transition management training

Columbia, Maryland, United States

• Created and facilitated train-the-trainer workshops and resources to foster a culture of coaching and streamline enrollment management processes for existing staff, while successfully onboarding 30+ new hires.
• Developed strategic, cross-organizational partnerships with stakeholders to ensure learning program scalability
• Led and conducted call review campaigns to monitor and document call quality in support of the organization's enrollment goals and initiatives
• Analyzed conversational and behavioral trends of 300+ staff, impacting key performance indicators, delivering actionable insights and improvement strategies to organizational stakeholders.

Columbia, Maryland, United States

• Coordinated and facilitated call calibration sessions for Enrollment Managers to align coaching standards and expectations.
• Developed resource documents designed to assist Enrollment Managers in implementing coaching strategies, while retaining focus on the company’s key performance indicators.
• Evaluated In-bound and Out-bound customer contact by Enrollment Specialists in multiple sites.
• Reviewed calls for quality, accuracy, and consistency in adherence to the organizational call model and overall mission statement.
• Documented call quality results and presenting feedback and trend data to leadership and Enrollment Operations.

Columbia, Maryland

• Contributed to business growth and student enrollments of 25+ per quarter by assessing potential applicants for program eligibility, leading to increased retention rates including 100% retention for 3 consecutive starts
• Maintained high level knowledge of programs, processes, policies, and industry competitors
• Trained and mentored new enrollment professionals
• Worked with Business Development team to identify program positioning strategies and partnerships.

• Solved client issues and retained services at or above 85% value, while maximizing client interactions by promptly identifying needs and wants
• Worked alongside marketing as Subject Matter Expert to increase sales through product presentations and advertising
• Ensured daily sales goals were met by coaching and directing other team members

• Successfully completed government relocation projects as part of Department of Defense (DOD)/Washington Headquarters Services Relocation Planning Team including surplus completion of Navy Annex/Federal Office Building.
• Developed and maintained tracking systems and spreadsheets related to surplus activity, and edited/reviewed proposals, Independent Government Estimates and Scopes of Work

Georgetown

• Lead quarterly business meetings, discussing new products and marketing strategies.
• Supervised Sales and Support associates, while driving business results towards annual revenue of $8 million.
• Monitored and coached results for store-brand credit card performance.
• Successfully interviewed, hired and trained over 30 associates.

Master Of Science - Ms, Industrial And Organizational Psychology, 4.0

Bachelor Of Arts (Ba), Sociology And Anthropology