Danien Stanback Email & Phone Number

Bethesda, Maryland, United States

College Park, Maryland, United States

• Developed and executed change management strategies supporting organizational implementation of AssetWorks, ensuring readiness of 500+ end users• Identified change impact risks and managed resolution of organizational obstacles, while communicating project progress and objectives to stakeholders and community users• Created comprehensive training program and schedule for 60+ staff members, and coordinated user acceptance testing process • Coordinated stakeholder engagement activities, including change and transition management training

Columbia, Maryland, United States

• Created and facilitated train-the-trainer workshops and resources to foster a culture of coaching and streamline enrollment management processes for existing staff, while successfully onboarding 30+ new hires. • Developed strategic, cross-organizational partnerships with stakeholders to ensure learning program scalability• Led and conducted call review campaigns to monitor and document call quality in support of the organization's enrollment goals and initiatives• Analyzed conversational and behavioral trends of 300+ staff, impacting key performance indicators, delivering actionable insights and improvement strategies to organizational stakeholders.

Columbia, Maryland, United States

• Coordinated and facilitated call calibration sessions for Enrollment Managers to align coaching standards and expectations.• Developed resource documents designed to assist Enrollment Managers in implementing coaching strategies, while retaining focus on the company’s key performance indicators.• Evaluated In-bound and Out-bound customer contact by Enrollment Specialists in multiple sites.• Reviewed calls for quality, accuracy, and consistency in adherence to the organizational call model and overall mission statement.• Documented call quality results and presenting feedback and trend data to leadership and Enrollment Operations.

Columbia, Maryland

• Contributed to business growth and student enrollments of 25+ per quarter by assessing potential applicants for program eligibility, leading to increased retention rates including 100% retention for 3 consecutive starts• Maintained high level knowledge of programs, processes, policies, and industry competitors• Trained and mentored new enrollment professionals• Worked with Business Development team to identify program positioning strategies and partnerships.

• Solved client issues and retained services at or above 85% value, while maximizing client interactions by promptly identifying needs and wants• Worked alongside marketing as Subject Matter Expert to increase sales through product presentations and advertising• Ensured daily sales goals were met by coaching and directing other team members

• Successfully completed government relocation projects as part of Department of Defense (DOD)/Washington Headquarters Services Relocation Planning Team including surplus completion of Navy Annex/Federal Office Building 2 (300+ Rooms), and various government buildings in DC Metro Area• Developed and maintained tracking systems and spreadsheets related to surplus activity, and edited/reviewed proposals, Independent Government Estimates and Scopes of Work

Georgetown

• Lead quarterly business meetings, discussing new products and marketing strategies.• Supervised Sales and Support associates, while driving business results towards annual revenue of $8 million.• Monitored and coached results for store-brand credit card performance.• Successfully interviewed, hired and trained over 30 associates.

Master Of Science - Ms, Industrial And Organizational Psychology, 4.0

Bachelor Of Arts (Ba), Sociology And Anthropology