Danielle Fleischman Email & Phone Number

New York, NY, US

New York, NY, US

Led a restructuring initiative to merge Customer Success and Data Analytics departments, directly managing 20% of the company to focus on retention and expansion and increasing speed of customer delivery. Developed deliverables and introduced a paid model for customized reports that led to an increase in additional services revenue by partnering with.

New York, NY, US

Designed and implemented Customer Health frameworks which defined performance metrics, developed escalation workflows and supported accurate quarterly revenue forecasts, supporting a best in class retention rate. Collaborated with Press Relations, Data Analysts, and Data Science teams to secure media appearances in outlets such as The New York Times, Wall.

New York, NY, US

Founding CSM at Antenna - Building trusted relationships with multiple Fortune 50 accounts by developing a deep understanding of their industry and business challenges.

New York, NY, US

Enterprise level strategist - managing a multi-million dollar book of business to drive renewals, upsells and value for top partnerships. Developed framework for at-risk accounts used by CSM's across Enterprise and SMB level accounts.

New York, NY, US

Strategic partner for mid-market retail customers, with a focus on leveraging personalization and predictive intelligence to increase ROI and messaging across the customer lifecycle.

Vancouver, BC, CA

Directed analytics services at worlds most widely used platform for social media with 10+ million users with a focus on designing enterprise level models to measurably report the ROI of social, develop KPIs, A/B test campaign strategies and calculate internal benchmarks.

Vancouver, BC, CA

Designed global customer experience for premier SaaS analytics tool, managed implementation and training models and guided solutions for consolidating reports by utilizing data warehousing, advanced web analytics and API integrations.

New York, NY, US

In LiftMetrix's acquisition to Hootsuite mapped all client related activities to relevant teams, designing training and experience models for over 500 associates in seven countries while supporting a global client base in calculating social ROI.

Newark, NJ, US

Operations team at largest audiobook producer & retailer in the US, responsible for managing relationship with iTunes. Consistently building processes to improve inventory management, customer experience and client relations.

New York, NY, US

Managed all marketing operations for nonprofit newswire with a circulation of 100k readers. Grew Facebook audience by 30%, managing both social strategy and voice.

Bloomington, IN, US

Third largest daily college newspaper in the country with a reach of 15,000 to students and alumni. Designed process to improve collaboration of writers and designers, writing and editing over 500 columns covering politics, local music, and more.

In 30+ markets researched, analyzed and reached out to high impact press contacts for the 2010 Rock Star Energy Drink Mayhem Festival to ensure saturated press markets across the United States.