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Danielle Gonçalves is listed as Hospitality | Guest Experience Expert | Bilingual | Flight Attendant at Orlando World Center Marriott, a company with 69 employees, based in Orlando, Florida, United States. AeroLeads shows a matched LinkedIn profile for Danielle Gonçalves.
Danielle Gonçalves previously worked as Front Office Trainee at Orlando World Center Marriott and Guest Service Agent at Tabas By Blueground. Danielle Gonçalves holds Postgraduated - Mba, Executive In Hospitality from Unyleya.
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Hello and welcome to my profile! Here I would like to share a bit of my professional journey, the paths I have travelled and the lessons I have learned. These experiences have contributed significantly to my personal and professional growth, and have instilled in me a desire to learn, develop and collaborate with those around me. I started my journey in 2002 by studying Tourism and Hospitality and also did some internships in the field. In 2006, I started working in the hotel industry at the Ibis economy hotel chain (Accor Hotels), where I worked for three and a half years at the Ibis Taubate unit in the interior of Sao Paulo, as well as in midscale (Mercure Hotels) and upscale (Pullman Hotels) hotels. In 2010, I had the opportunity to work as an international flight attendant, developing teamwork over the course of 10 years, working in an environment of dialogue and carrying out coordinated actions to deliver the best customer experience. In 2021, I lived in Dublin-Ireland to gain work and study experience, as well as to improve my English language skills and develop my ability to work with different cultures. Throughout 2023, I dedicated myself to postgraduate studies in hotel management. At the beginning of 2024, I started a Trainee Program at the Marriott hotel chain in Orlando-Florida (USA).
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Orlando, Flórida, Estados Unidos
- Receber os hóspedes com uma atitude positiva, comunicar-se de forma clara e eficaz, ouvir suas necessidades com empatia e seguir o padrão Marriott de atendimento ao hóspede- Estar familiarizado com o sistema de recepção PMS- Procurar surpreender o hóspede com algo que ele não esteja esperando ou solicitando
São Paulo, Brasil
- Atendimento aos hóspedes, ajudando-os a ter uma experiência positiva ao alugar apartamentos corporativos, auxiliando na resolução de problemas com reservas e fornecendo informações sobre os produtos/serviços oferecidos pela Tabas by Blueground.
Taubaté, São Paulo, Brasil
- Responsible for carrying out a variety of functions in the hotel departments, working as a bilingual receptionist, night auditor, restaurant worker and assisting in the organization of individual and group bookings.
São Paulo, Brasil
- Bilingual service with support for the doctors taking part in the Dasa Haematology Symposium 2023.- Logistics production for the doctors, with actions geared to the clients' needs.- Interaction with hotels and travel agencies to organize logistics for the event's doctors.- Actions aimed at the customer experience
Dublin, County Dublin, Ireland
- Exchange of work and study where I increased intercultural communication, adaptability and Proficiency in English - Waitress in the restaurant Antica Venezia serving customers, collaborating with the organization of the restaurant and teamwork
- Management of emergency situations on board - Bilingual reception and assistance to passengers on domestic and international flights - Provide first aid in cases of emergency - Teamwork observing time management and whether routine actions on board are boosting the customer experience
Taubaté, São Paulo, Brasil
- Overnight audit for checking and reconciliation of hotel accounting records- Reception of guests observing their requests- Support to the hotel's administrative team for the restaurant's monthly inventory, assisting in inventory control and counting.- Support to the hotel administrative team, inserting invoices for the purchase of the hotel restaurant.
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Danielle Gonçalves works for Orlando World Center Marriott.
Danielle Gonçalves is listed as Hospitality | Guest Experience Expert | Bilingual | Flight Attendant at Orlando World Center Marriott.
Danielle Gonçalves is based in Orlando, Florida, United States while working with Orlando World Center Marriott.
Danielle Gonçalves has worked for Orlando World Center Marriott, Tabas By Blueground, Ibis Styles Taubaté, .Be Comunica, and Work And Study Exchange | Dublin-Ireland.
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Danielle Gonçalves holds Postgraduated - Mba, Executive In Hospitality from Unyleya.
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