Danielle Gonçalves Email and Phone Number
Hello and welcome to my profile! Here I would like to share a bit of my professional journey, the paths I have travelled and the lessons I have learned. These experiences have contributed significantly to my personal and professional growth, and have instilled in me a desire to learn, develop and collaborate with those around me. I started my journey in 2002 by studying Tourism and Hospitality and also did some internships in the field. In 2006, I started working in the hotel industry at the Ibis economy hotel chain (Accor Hotels), where I worked for three and a half years at the Ibis Taubate unit in the interior of Sao Paulo, as well as in midscale (Mercure Hotels) and upscale (Pullman Hotels) hotels. In 2010, I had the opportunity to work as an international flight attendant, developing teamwork over the course of 10 years, working in an environment of dialogue and carrying out coordinated actions to deliver the best customer experience. In 2021, I lived in Dublin-Ireland to gain work and study experience, as well as to improve my English language skills and develop my ability to work with different cultures. Throughout 2023, I dedicated myself to postgraduate studies in hotel management. At the beginning of 2024, I started a Trainee Program at the Marriott hotel chain in Orlando-Florida (USA).
Orlando World Center Marriott
View- Employees:
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Front Office TraineeOrlando World Center Marriott May 2024 - PresentOrlando, Flórida, Estados Unidos- Receber os hóspedes com uma atitude positiva, comunicar-se de forma clara e eficaz, ouvir suas necessidades com empatia e seguir o padrão Marriott de atendimento ao hóspede- Estar familiarizado com o sistema de recepção PMS- Procurar surpreender o hóspede com algo que ele não esteja esperando ou solicitando -
Guest Service AgentTabas By Blueground Jan 2024 - May 2024São Paulo, Brasil- Atendimento aos hóspedes, ajudando-os a ter uma experiência positiva ao alugar apartamentos corporativos, auxiliando na resolução de problemas com reservas e fornecendo informações sobre os produtos/serviços oferecidos pela Tabas by Blueground. -
Front Desk AgentIbis Styles Taubaté May 2022 - Jan 2024Taubaté, São Paulo, Brasil- Responsible for carrying out a variety of functions in the hotel departments, working as a bilingual receptionist, night auditor, restaurant worker and assisting in the organization of individual and group bookings. -
Concierge.Be Comunica Aug 2023 - Sep 2023São Paulo, Brasil- Bilingual service with support for the doctors taking part in the Dasa Haematology Symposium 2023.- Logistics production for the doctors, with actions geared to the clients' needs.- Interaction with hotels and travel agencies to organize logistics for the event's doctors.- Actions aimed at the customer experience -
Work And Study Exchange | Dublin-IrelandWork And Study Exchange | Dublin-Ireland Nov 2021 - Mar 2022Dublin, County Dublin, Ireland- Exchange of work and study where I increased intercultural communication, adaptability and Proficiency in English - Waitress in the restaurant Antica Venezia serving customers, collaborating with the organization of the restaurant and teamwork
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International Flight AttendantLatam Airlines Sep 2010 - Mar 2020- Management of emergency situations on board - Bilingual reception and assistance to passengers on domestic and international flights - Provide first aid in cases of emergency - Teamwork observing time management and whether routine actions on board are boosting the customer experience -
Night AuditorAccor Hotels May 2006 - Mar 2010Taubaté, São Paulo, Brasil- Overnight audit for checking and reconciliation of hotel accounting records- Reception of guests observing their requests- Support to the hotel's administrative team for the restaurant's monthly inventory, assisting in inventory control and counting.- Support to the hotel administrative team, inserting invoices for the purchase of the hotel restaurant.
Frequently Asked Questions about Danielle Gonçalves
What company does Danielle Gonçalves work for?
Danielle Gonçalves works for Orlando World Center Marriott
What is Danielle Gonçalves's role at the current company?
Danielle Gonçalves's current role is Hospitality | Guest Experience Expert | Bilingual | Flight Attendant.
What schools did Danielle Gonçalves attend?
Danielle Gonçalves attended Unyleya, Centro Universitário Ibero-Americano, Aeroclube Regional De Taubaté.
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