Dani Hall Email & Phone Number

San Jose, California, US

• Operate a multi-line phone system to answer 50-100 inbound prospective patient calls daily in order to schedule intake assessments and efficiently create new patient charts in EMR/EHR and Salesforce software
• Schedule intake appointments for 50 – 100 established patients weekly requesting additional services while updating necessary registration to ensure prompt scheduling and up-to-date documentation
• Educate patients on potential program costs including in-network and out-of-network insurance coverage and financial assistance opportunities to further positive patient outcomes
• Verify insurance benefits for all levels of care utilizing insurance provider portals, Availity, and EMR eligibility data to calculate accurate cost estimates for services within 24 hours of request
• Conduct initial and concurrent insurance reviews, provide discharge summaries, and request single case agreements from insurance carriers to ensure patients receive insurance coverage for services rendered

San Jose, California, US

• Operate a multi-line phone system to answer 50-100 inbound prospective patient calls daily in order to schedule intake assessments and efficiently create new patient charts with EMR/EHR software while upholding HIPAA.
• Provide empathetic, exceptional customer service through effective written and oral communication to successfully problem solve and foster positive relationships between patients and BACA
• Collaborate with organizational stakeholders, clinical leads and administrative departments to develop effective solutions to potential patient scheduling, insurance verification, and financial assistance issues
• Educate patients on potential program costs including in-network and out-of-network insurance coverage and financial assistance opportunities to further positive patient outcomes
• Develop and design multiple beginner-friendly guides for new entry, mid-level and C-level employees joining and overseeing the admissions department to successfully increase overall team efficiency
• Verify insurance benefits to obtain cost estimates for all levels of care and serve as Utilization Review Specialist with insurance authorization requests, single case agreements, and peer reviews as needed

San Jose, California, US

• Operate a multi-line phone system to answer 50-100 inbound prospective patient calls daily in order to schedule intake assessments and efficiently create new patient charts with EMR/EHR software while upholding HIPAA.
• Provide empathetic, exceptional customer service to patients with high-level psychiatric treatment needs through concise, clear written and oral communication
• Facilitate direct outreach to patients and families to assist in problem solving and conduct intake processes to establish and foster positive relationships between patients and BACA
• Collaborate with organizational stakeholders, clinical leads and administrative departments to develop effective solutions to potential patient scheduling, insurance verification, and financial assistance issues

San Jose, California, US

• Utilize EMR/EHR software to create new patient charts and collate health history information to maintain accurate patient records and uphold confidentiality in compliance with HIPAA
• Apply appropriate CPT codes to patient services, accurately calculate charges and generate outstanding balance summaries to ensure patient understanding and receipt of payment for services
• Collect, process and compile patient payments through SecurePay Billing, Office Ally and Google Sheets to maintain accurate billing records
• Streamline office procedures of receiving, record and organize supplies in stockrooms and therapist offices to achieve and maintain optimal office supply inventory management
• Facilitate daily administrative functions of appointment scheduling, answering calls on a multi-telephone system, and responding to patient emails simultaneously to produce positive patient outcomes

• Organized, distributed and updated inventory to produce an accessible, fully-stocked salesfloor and additional inventory storage
• Created personalized Learn to Knit courses specific to each customer’s preference of knitting style and project goals resulting in strong knitting proficiency and completion of first project by all students
• Memorized and maintained extensive working knowledge of all yarn properties for each skein sold resulting in increased customer satisfaction
• Instructed advanced knitters how to adjust a written pattern’s sizing, gauge and drape of a garment through careful yarn selection and mathematical calculations specific to each customer leading to an overall increase.

• Created stimulating learning environments through play, song and reading aloud leading to early language acquisition and vocabulary development at 10 months of age
• Encouraged development of gross and fine motor skills through age-appropriate crafts and activities resulting in increased crawling and independent standing
• Assisted parents in achieving goals in daily routines and practices which produced longer restorative sleep periods and greater diet expansion

• Researched, reviewed and synthesized current, peer-reviewed literature on infant sleep schedule recommendations into data-driven PowerPoint presentation leading to identification and selection of best-suited schedule
• Personalized and successfully implemented selected infant sleep schedule resulting in creation of hours-long restorative sleep periods and effective nap times
• Assisted parents in achieving goals in daily routines through age-appropriate crafts and activities which produced expansion of gross and fine motor capabilities

Minneapolis, MN, US

• Maintained and organized fitting room cleanliness and back-stock as Fitting Room Manager to ensure guest satisfaction and rapid return of stock to sales floor
• Created and produced price tags for unlabeled stock on sales floor to provide additional stock for guests to purchase and ensure ease of purchasing

Minneapolis, MN, US

• Directed over 100 guest calls and coordinated assistance from appropriate departments for guests on phone and in store as Main Phoneline Operator in order to create excellent guest experiences and ensure return visits

Minneapolis, MN, US

• Organized, restocked and maintained cleanliness and orderliness of various Soft Line departments while assisting guests in finding items and answering questions
• Organized and distributed new Soft Lines sales marketing through construction and installation of new signage on stock, and alteration of digital store inventory resulting in increased guest awareness of sale items and.

Bachelor Of Arts - Ba, Psychology

Education record

Education record