Daniel Harris Email & Phone Number

United States

Loveland, Colorado, United States

NetSuite ERP Administrator and Business Systems Analyst for a commercial electric vehicle manufacturer.• Broad NetSuite experience including advanced workflows, comprehensive system customization, bundle management / Suite Bundler, advanced saved search reporting, CRM, Manufacturing, Advanced Inventory, and Fixed Asset Module experience.• Business implementation lead and product owner of multiple third party addons and integrations including Lightning’s Warehouse Management System, Field Service Management System, Advanced Billing System, and DocuSign, Outlook, and Excel integrations.• Drive enhancements and other initiatives through every step of the SDLC lifecycle, starting with requirements elicitation and design through development, through designing and executing user acceptance testing and finally managing deployment and post-go-live support and administration.

Broomfield, Colorado, United States

Business Systems Analyst supporting Procurement, Integrated Business Planning, Commercial, and Sustainability initiatives in North and Central America.• Drafted functional specifications and wireframes utilized by solutions/systems engineers to implement business and technical solutions.• Provided process expertise to help evaluate the impact of system enhancements on company processes.• Ensured software and process enhancements aligned with business goals, generating desired outcomes.

Issaquah, Washington, United States

Supported a substantial Agile development team and various business units throughout a Microsoft Dynamics 365 implementation and phase-out of its predecessor system.• Collaborated with multiple business units to define and document their business processes and the corresponding configurations needed to replicate them in D365.• Documented D365 processes and configurations. Supported QA and user testing teams by identifying, documenting, and addressing configuration-based root causes for failed tests. Proactively averted configuration-caused failures by maintaining configurations across seven separate D365 environments.• Defined, documented, and executed all cutover tasks related to accounting operations.

Seattle Wa

Contributed to continuous development of web-based finance and operations applications for the luxury cruise industry. Administrator for Brenock IMS, and its subsystems: the Waste Management, Electronic Requisitions, and Port Call Reporting Systems. • Elicited requirements from a diverse, multinational pool of stakeholders to identify opportunities for enhancements as well as new features and modules.• Wrote detailed software requirement specifications and user stories defining purpose, acceptance criteria, functional specifications, and desktop/mobile browser layouts for projects. • Built mockups ranging from simple wireframes to complete interactive replicas of end-products.• Designed and executed user acceptance testing and testing documentation.• Created lesson plans and training materials including manuals, videos, and technical documents for each application. Delivered in-person and remote training sessions to the international user-base.• Took a lead role in the configuration, deployment, and global roll-out of the ERS and PCR systems.

Seattle

Conducted root-cause analysis to recover missing inventory within Amazon’s fulfillment network and established cause of loss and financial culpability between Amazon and its business partners for unrecoverable inventory.• Identified business processes that contributed to inventory loss. Worked with stakeholders to design process improvements that eliminated risk of loss while minimizing downstream impacts.• Developed and administered in-person training programs for new associates and international worksites.• Achieved the recovery and accuracy records in the workgroup at time of departure, recovering 97% of the lost assets assigned to me, valued at $22.9 million, with 100% of audited cases approved with no findings.

Redmond

• Leveraged content tracking data to pinpoint root causes and resolutions for significant technical call drivers.• Applied findings to update and streamline Nintendo’s technical support knowledge base and call scripting, leading to gains in efficiency, reduced handling times, and improved resolution rates.• Redesigned consumer-facing error messages on Nintendo products to incorporate step-by-step solutions for common technical issues. This proactive approach empowered consumers to understand and resolve problems independently, leading to a substantial ~30% reduction in incoming call volume to the technical line, allowing Nintendo to reallocate resources while maintaining service commitments.

Lynnwood

Patch.com started out as a news-media site and after its acquisition by America Online was expanded to include a business directory akin to the yellow pages. My role in this project was to contact and meet with local business owners, learn their services and their unique place in the community, and provide concise, comprehensive, and appealing descriptions to represent them in their listings on the Patch.com directory. In addition to writing my own listing entries, I also acted as a copy editor for more junior members of the team.

Anthropology

Anthropology