Global Oceanic is a hydrographic surveying company specializing in providing accurate and comprehensive maritime data and geospatial solutions. With a strong commitment to quality, technology, and environmental sustainability, we offer a wide range of hydrographic services to support safe navigation, coastal management, and offshore infrastructure development.Our vision is to be recognized as a Local leader in hydrographic surveying, delivering innovative solutions that enable effective decision-making and sustainable development in marine environments. We strive to enhance safety, efficiency, and environmental stewardship through our expertise and advanced surveying techniques.At Global Oceanic, our mission is to provide reliable, high-quality hydrographic surveying services that meet the complex needs of our clients. We aim to accurately capture and analyze marine data, delivering valuable insights and actionable information to support coastal planning, marine resource management, and offshore operations.

• Leads a team that provides technical support and application projects for an Organization's IT products and services. Responsible for ensuring all employees complete their timesheet/overtime correctly and on time.• Establishing and managing IT service management processes, including incident management, problem management, change management, and service request management.• Ensuring that IT service delivery meets predefined service level agreements (SLAs) and operational targets to support manufacturing operations and minimize disruptions. Monitors and delegates work queues to ensure adequate coverage and meet service level standards.• Act as first level escalation point for more complex and critical user issues and inquiries.• Mentors and coaches team on troubleshooting, solution development, and customer/user communication best practices.• Collaborate closely with business stakeholders, IS teams, and external vendors to understand user requirements and problems, set expectation solutions (Kaizen), and ensure alignment.

• Initiate and manage multiple projects of IT Application (Broadcast, CRM, Finance, Inventory asset, Warehouse). Work closely with stakeholders to define project objectives, requirements, and provide business scope for new application development or enhancement projects (BRD). This includes identifying key deliverables, milestones, and resource requirements.• Serve as the primary point of contact for project stakeholders, including internal teams, users and vendors. Provide regular updates on project status, solicit feedback, and address any concerns or issues raised by stakeholders.• Assemble and lead cross-functional project teams, including developers, designers, testers, and other stakeholders. Provide direction, and guidance to ensure they work effectively towards project goals.• Ensure that application development and deployment adhere to quality standards and best practices. This includes conducting quality reviews, performing testing and validation activities, and implementing quality assurance processes to deliver high-quality solutions.• Working in various project methodologies such as waterfall and agile to implements the project.• Responsible for managing vendor relationships, negotiating contracts, and ensuring that vendors deliver according to agreed-upon terms and specifications.• Supervise the quality control of application and infrastructure in studios before on-air.• Maintain accurate project documentation, including project plans, milestone, status reports, and meeting minutes. Also generate regular progress reports and performance metrics to keep stakeholders informed and aligned with project objectives.

• Handling customer services like IP Transit (International/Domestic Exchange), Direct Internet Access, and Cloud Exchange, as well as network backbone. Integrated with clients and partners for the Data Center's Cross-connect service.• Responsible for continuously monitoring the performance and health of the telecommunications network. This includes monitoring network devices, such as routers, switches, servers, and other network elements, to identify any issues or anomalies.• Promptly detect and respond to network incidents, such as outages, performance degradation, security breaches, or other abnormalities. This involves analyzing alarms, alerts, and performance metrics to identify the root cause of issues and take appropriate action to resolve them.• Troubleshoot network issues using diagnostic tools, network management systems (PRTG/Cacti), and established procedures to identify and resolve problems efficiently. This may involve coordinating with field technicians, engineers, and third-party vendors to address complex issues.• Escalate incidents to higher-level support teams for critical or unresolved issues, according to predefined escalation procedures. Providing detailed information and updates to ensure timely resolution of escalated issues.• Supporting all clients and partners complaints round-the-clock by taking part in the operations group's on-call and standby rotation.• Maintain accurate records of network events, incidents, and resolutions in a network management system or ticketing system (Monday). Also generate reports on network performance, uptime, incident trends, and bursty data to support performance analysis and customer billing.

• Involved in implementation process of Project Management Life Cycle to ensure the quality of Projects. Tracking progress against milestones and deliverables. This involves collecting and analyzing data, identifying deviations from the plan, and implementing corrective actions to keep the project on track.• Handling various Telecommunication infrastructure projects such as Backbone, Access, Fiberization, and project maintenance.• Maintaining and organizing project documentation, including project plans, schedules, work orders, design review meeting, contracts, and other relevant paperwork. This involves ensuring that documents are accurately filed, version-controlled, and easily accessible to team members.• Ensure that project deliverables meet quality standards and adhere to company policies and procedures. This involves conducting quality reviews, implementing quality control measures, and addressing any quality issues that arise.• Assist in procuring resources necessary for project implementation and oversee the allocation of resources, such as equipment, materials, and subcontractor services. This could involve coordinating with procurement departments, obtaining quotes, and processing purchase orders to ensure that resources are available as needed.• Serve as a point of contact for project stakeholders, providing updates on project status, addressing concerns, and facilitating communication between different project teams and stakeholders (Owner or Directors).• Oversee the closure process, ensuring that all deliverables are completed, final payments are made, and lessons learned are documented for future reference.

• Deploying and implementing new projects of BRIMEN (BRI Management) to all BRI branch regional offices Jakarta 1 area.• Responsible for managing a document management system to store, track, and retrieve documents electronically. This system may include features such as document versioning, metadata tagging, document indexing, and access controls. Maintain the system, troubleshoot issues, and provide user training when necessary.• Organize and maintain a well-structured document filing system to facilitate easy retrieval and archiving. Develop a systematic approach for categorizing and indexing documents, ensuring the efficient location and retrieval of information when needed.

• Managing a portfolio of clients, including individual traders and develop trading strategies to cater to their specific needs effectively.• Building and maintaining strong relationships with clients. This involves regular communication, providing market insights or updates and offering personalized support to enhance their trading experience.• Provide educational resources and support to clients, helping them understand derivatives products, trading strategies, and risk management techniques.

• Responsible for deploying and configuring software solutions for clients. This includes understanding client requirements, assessing their existing infrastructure, planning and executing the installation and configuration process, and ensuring smooth integration of the software into their systems.• Provide training sessions to clients, ensuring they understand how to effectively use the software and its features. This may involve conducting individual or group training sessions, creating training materials, and answering client questions to facilitate their adoption of the software.• Act as a point of contact for clients, addressing their technical inquiries and resolving issues related to the software. This involves troubleshooting problems, investigating root causes of issues, and providing timely and effective solutions to ensure client satisfaction.• Create and maintain documentation related to software implementation, configurations, troubleshooting guides, and best practices. This knowledge base will be helpful for both internal teams and clients, ensuring consistent and effective support.• Maintaining strong relationships with clients, actively engage with clients, understanding their needs, addressing any concerns or feedback, and providing proactive support to nurture long-term partnerships.• Collaborate with developers, quality assurance teams, project managers, and other stakeholders within the organization. This collaboration ensures effective communication and coordination to meet client requirements and resolve issues efficiently.

Lecturing Object-Oriented Programming (Java), Web Programming (PHP, HTML, CSS, Javascript), and Visual Programming (Visual Basic .Net) subjects.

Network Management Station and Network Monitoring (Speedy & Astinet)