Daniil B. Email & Phone Number

Astana, Kazakhstan

Astana, Kazakhstan

Provided customer and operational support Monitored system performance and availability Set up Local area network and peripheral devices Provided consultation to internal customers Prepared laptops for new employees Translated and organized internal knowledge base

● Provided customer and technical support via the helpdesk, by telephone, email, remote assistance and onsite visits.● Used ticketing systems to manage and process support actions and requests.● Participated in volume planning systems integration projects as a technical expert● Performed root cause analysis and general troubleshooting.● Assessed system software and suggested modifications to reduce lag time and improve overall speed.● Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.● Participated in integration projects as technical support, QA member and system analyst.● Collaborated with vendors to locate roots of the issues and resolve advanced problems.● Collaborated with outside departments to implement system-wide improvements.● Set up working accounts for employees to work within informational systems.● Monitored systems in operation and input commands to troubleshoot areas.● Monitored and troubleshoot integration channels between information systems.● Automated system processes with PowerShell scripts and task scheduler.● Developed new modules and improved work of existing ones in information system using VBA● Developed system stored procedures in databases and increased speed and accuracy of existing procedures using PL SQL● Composed technical and user documentation● Conducted trainings for colleagues on system and how to resolve technical issues

● Validated results and performed quality assurance to assess accuracy of data.● Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.● Performed system analysis, documentation, testing, implementation and user support for platform transitions.● Helped improve operations by showing a clear connection between current policies and business results.● Automated analytical reports generating.● Developed several solutions for users to get accurate and up-to-date information in reports.● Provided marketing campaigns with up-to-date sales and supply information

● Created and improved database fulfillment algorithms.● Monitored, analyzed and reported domestic freight and carrier management performance against set goals to compare costing to forecasts.● Developed several analytical modules for internal planning software.● Established inventory targets, stock level and risk mitigation targets and managed flexibility strategy to optimize inventory.● Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.● Managed production levels, identified material shortages and monitored inventory levels to meet order delivery requirements.● Provided marketing campaigns with up-to-date information on stock levels and provided online communication with distributor.

Москва, Россия

● Scheduled deliveries and shipments, and provided real-time updates to all parties.● Responded to customer requests for information and resolved billing issues.● Reached out to customers to offer solutions to diverse business issues.● Communicated with third-party transportation company on a daily basis to monitor service level● Created analytical tools in MS Excel for logistics team.● Produced weekly status reports detailing logistic operations and problems.● Maintained damaged goods records, backorder logs and applicable regulatory reporting.● Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.● Provided auxiliary functions around the office

Москва, Россия

● Revised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality.● Fixed issues and optimized data flow within software source code.● Participated in software field testing to verify in-situ performance of developed projects.● Worked on a several projects with team of developers and testers

Master Of Science - Ms, Logistics And Supply Chain Management

Master Of Science - Ms, Logistics And Supply Chain Management

Master Of Science - Ms, Logistics, Materials, And Supply Chain Management

Bachelor'S Degree, Logistics And Supply Chain Management