Daniil Holfeld Email & Phone Number

Miami, FL, US

Tampa, Florida, United States

• As a Data Analyst at McKibbon Hospitality, I participate in the analytics team, utilizing data to drive operational efficiencies and improve the guest experience at our hotels and restaurants, including Starbucks.
• Successfully designed and implemented guest satisfaction surveys, leading to a 11% increase in overall guest satisfaction scores through targeted operational improvements.
• Created interactive dashboards that visualized key performance indicators (KPIs) for management, facilitating real-time decision-making and strategic planning across the organization.
• Conducted training sessions for staff on data literacy and the importance of data-driven decision-making, fostering a culture of continuous improvement within the organization.

Kyiv City, Ukraine

• Contributed to the growth of OXOIX, which specialized in creative solutions for digital challenges, including lead generation, inbound marketing, web development, and marketing automation. We empowered businesses to.
• Assess potential risks associated with digital marketing strategies, web development projects, and marketing automation tools.
• Analyze data from marketing campaigns to identify trends and potential risks impacting performance.
• Prepare reports summarizing risk findings, assessments, and recommendations for stakeholders.

Kyiv, Ukraine

• Key Accomplishments:
• Improved customer retention rates by 20% by developing a customer success program that focused on proactive communication and support.
• Reduced average response time to customer inquiries from 24 to 16 hours by implementing a new way of analyzing inquiries.
• Increased client engagement metrics by 35% by utilizing data-driven insights to deliver personalized marketing campaigns and follow-ups, enhancing overall client experience.

Kharkiv, Ukraine

• Participated in the development of software to streamline logistics operations and provided comprehensive back-office support, including route planning, load tracking, billing, and customer service for drivers and.
• Achieved a customer satisfaction rating of over 90% through effective communication and timely resolution of inquiries and issues, reinforcing our commitment to exceptional logistics service.
• Resolved 95% of customer complaints on the first contact, enhancing client trust and loyalty, which are critical in the logistics industry.
• Reduced order processing time by 20% through the implementation of a new tracking system, significantly improving operational efficiency within logistics processes.
• Facilitated cross-departmental collaboration that resulted in a 15% reduction in delivery errors by enhancing information sharing between customer service and logistics teams.
• Trained and mentored new customer service representatives, contributing to a 25% faster onboarding process and higher overall team performance in logistics operations.