1. Working with Trello/Google Sheets by Kanban technology2. Managing the process of onboarding new team members3. Monitoring and managing Teams KPIs4. Project manager and team lead of DEV/ART/QA/Leads team5. Maintaining relationships with publishers6. Builded absolutely new department from the ground up7. Participated in the creation of a CRM system for the company, along with distinctmodules for Recruitment and PES (Playables Export System)8. Writing technical documentation for DEVs/ARTs and overview of project for publishers

1. Working with Jira/Confluence, writing documentation2. Managing the process of onboarding new customers3. Managing the process of onboarding new team members4. Monitoring Teams KPIs5. Team Lead of international team (13 people)6. Task assignment, ensuring tasks meet deadlines, participating in overall project management, establishing and maintaining relationships with clients7. Excellent knowledge and extensive experience on the Service-Now platform8. Incidents management

1. Task assignment, ensuring tasks meet deadlines, participating in overall project management2. Correspondence with customers via email, establishing and maintaining relationships with clients, acknowledgment of clients’ requirements.3. Working with world-known telecom providers4. Working with Customers from Fortune 5005. Responsible for internal pieces of training the company6. Good knowledge and extensive experience on the Service-Now platform

1. Fullfilment tasks processing for more than 15 clients2. Incidents management 3. Consulting the Customer/New employees on ServiceNow functionality and processes4. Catalog creation on Service-now platform5. Working with world-known telecom providers6. Onboarding new customers