- Development of a methodology for assessing the correctness of settlements with counterparties;- Preparation of reclamations and control of their performance by counterparties;- Design of reporting and dashboards for tracking KPI's;- Regular reporting;- Analysis of costs and processes in logistics and the development of methods for their optimization;- Search and conduct negotiations with counterparties.

Responsibilities:Coordination of implementation of initiatives to achieve the objectives of the integration project AB InBev Efes in order to scope of Customer Service;Organize value creation workshops with macro-process and process leads, involving as well the Functions, challenge established ways of working, be able to constructively sit together with the Functional responsible and devise other ways of doing, creating win-win outcomes;Data collection for design work;GAP closing at mentioned processes;Implement to be process maps according to agreed scope and timelines to reach efficiency;Main achievements:Development and implementation of the approach for calculating the headcount model for the combined company

Responsibilities:Monitor the overdue accounts;Analysis of the financial discipline of customers, the causes and maturities of overdue receivables;Calculation and coordination of credit conditions;Calculation and coordination of fines to customers for late payment of shipments under contracts;Perform order block and release as required by Credit Policy.Main achievements:Optimization of existing and development of new tools (Excel VBA) in six departments of the financial macro-process, which has reduced more than 120 person-hours per month;

Responsibilities:Capture all incoming orders from customers by mail, EDI;Enter orders in SAP (ERP);Verify completeness, availability of product, customer credit, (and pricing), verify if there are specific logistic rules. Also take into account the specifications of the Customer master data;Achievement of key performance indicators and agreements about the service level;Implementation of methods and tools for optimization of routine processes in department.Main achievements:Prevention of fines from key customers, through the development and implementation of excel template (VBA) by price checkRevision and optimization, building a consistent order processing process, reducing the department’s workload by 15%;

Processing orders from customers;Registration of contracts and orders for transport and customs services;Organization, management and documentary support of work with the client;