Danijela Softic Email & Phone Number

Vienna, Austria

Vienna, Austria

Vienna

- Planning & reporting: Assure the planning&reporting of the assigned area and the timeliness of the planning&control cycle, granting the consolidation of the managed info.- Business results: Monitor the overall business trend and the performances of the local markets. Variances analysis from the targets and detection of the most suitable corrective actions.- Credit Management: Credit management policies guidelines, risk prevention, payment and debt-collecting process management.- Accounting: Ensure the formulation of the balance sheets and the setting of the balance sheet policy in compliance with central directives- Taxation: Assure regular monitoring of the Laws about taxation and of the related opportunities/risks at local level, ensure the correct fiscal management of the Branch, ensure the effectiveness of the corporate projects and agreements about their impact on taxation, ensure contacts with the tax authorities at local level and with all the external public and private bodies in charge of the tax inspections and enquiries.- Treasury: Manage and control all the Treasury activities such as: banking records and conditions management, payment flow and massive takings, forecast and reporting activities.- Administration: Administrative processes management

Austria

- Planning & reporting: Assure the planning&reporting of the assigned area and the timeliness of the planning&control cycle, granting the consolidation of the managed info.- Business results: Monitor the overall business trend and the performances of the local markets. Variances analysis from the targets and detection of the most suitable corrective actions.- Credit Management: Credit management policies guidelines, risk prevention, payment and debt-collecting process management.- Accounting: Ensure the formulation of the balance sheets and the setting of the balance sheet policy in compliance with central directives- Taxation: Assure regular monitoring of the Laws about taxation and of the related opportunities/risks at local level, ensure the correct fiscal management of the Branch, ensure the effectiveness of the corporate projects and agreements about their impact on taxation, ensure contacts with the tax authorities at local level and with all the external public and private bodies in charge of the tax inspections and enquiries.- Treasury: Manage and control all the Treasury activities such as: banking records and conditions management, payment flow and massive takings, forecast and reporting activities.- Administration: Administrative processes management

Bosnia And Herzegovina, Tuzla

• Administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives.• Develops new deposit and loan business;• Provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation;• Achieves individual and branch sales goals through new business sales, referrals and retention of account relationships.• Provides leadership, training and supervision;• Delegates day to day operations to other branch personnel;• Responsible for attaining established Bank and branch goals through active participation in sales management;• Participates in community affairs to increase the Bank's visibility and to enhance new and existing business opportunities;• Promoting and marketing the branch and its products;• Meeting with customers and resolving any problems or complaints;• Ensuring there’s a high level of customer service;• Monitoring sales targets;• Reporting to head office;

Bosnia And Herzegovina, Tuzla

• Full responsibility for the customer relationship to ensure customer satisfaction and retention;• Maintain multi-level relationships within an account demonstrating Sparkasse banks expertise and value to customers to increase profitability and the trading value of the portfolio;• Respond to client transaction/financial/customer service/operational issues, engaging appropriate resources (Operations/Finance, etc.) and ensuring satisfactory resolution and communication to client;• Visit clients on a regular basis to deal effectively with commercial requests thorough understanding of client's travel program and culture;• Manage (re)negotiations with customers;• Actively sell additional products and Banks's value add;• Communicate with clients on product updates, new supplier offerings and policy changes as required;• Answer inquiries regarding checking and savings accounts and other bank related products;• Attempt to resolve issues and problems with customer’s accounts;• Initiate and open new bank accounts;• Explain, advise on and promote bank products and services to customers• Responsible for bringing in new customers and boosting the bank’s profits;• Perform services for customers such as ordering bank cards;• Receive and verify loan payments, mortgage payments and utility bill payments;

Bosnia And Herzegovina, Tuzla

• Supervise activities of the branch;• Bring in new customers and boosts profits;• Create and analyze management information and reports;• Help make policies;• Set targets and ensure they are met;• Train and supervise staff;• Hire and terminate staff according to needs;• Interact with local chambers of commerce, development agencies, solicitors, accountants;• Handle customer complaints;• Market and publicize new and existing products and services introduced by the bank;• Follow all banking policies as determined by the board of directors or owners of the bank;

Bosnia And Herzegovina, Tuzla

• Ensure that accounts payable are paid in a timely manner;• Ensure that required debt payments are made on a timely basis;• Maintain the chart of accounts;• Maintain an orderly accounting filing system;• Maintain a system of controls over accounting transactions;• Issue timely and complete financial statements;• Provide for a system of management cost reports;• Comply with local and state government reporting requirements;

Mr.Sci. Vii-2 Stepen, Economics

Dipl. Oecc. Vii Stepen, Managing The Business Processes In Companies

V Stepen, Tuzla