- Customer acquisition, product presentation, negotiation with clients, direct sales- Control of documents collected from customers, in accordance with procedures and regulations NBS- Resolve customer complaints -Preparing and filing all necessary reports- Improvement of work process and production procedures- Training, monitoring and evaluation of staff, transfer of experience, knowledge and constant supportDecember 2007 – passed a certification exam in the NBS for the operations of agent in insurance November 2007 – passed a certification exam in the NBS for the operations of acquiring information on membership in voluntary pension fund

• Representing the interest of the Bank• Acquisition of new clients and maintaining contact with existing clients• Training of colleagues, passing experience, knowledge and constant support - mentor• In charge of ATM refill, composed daily reports, performed detailed analysis in order to grant short term loans to retail clients• Controlled clerk processes, processed pays from client's companies and external foreign currency payments, verified order forms and efficiently dealt with customer requests • Kept updated with all laws and legislation concerning banking operations, local payment transactions etc ensuring smooth business• Performed daily reconciliation between the balance in the cash documents and the balance in the reports generated by the system• Monitoring of disbursed loans and clients' payment operations•Management of Regional Treasury Back Office(responsible for organisation and administration of daily treasury turnover)•Working on accounting control