Danijela Lukić Email & Phone Number

Zurich, Switzerland

- Act as a Global point of escalation from internal teams and customer management interfaces- Develop and mature escalation processes- Act as escalation point for urgent and critical requests and incidents- Train, coach and mentor Expertline team including career development- Provide reports to executive management to demonstrate KPI achievement- Prepare and support internal and external Audit as service & support subject matter expert- Engage with internal and external stakeholders - Lead multiple projects

Cressier, Fribourg, Switzerland

Switzerland

- Lead and coach the technical product support team - Provide an effective communication net between Marketing, Field Support and R&D departments ensuring the product strategy is executed well - Provide support for hardware and software issues and provide inputs for product improvements - Manage internal and external customers and ensure high level customer satisfaction- Optimize processes related to service and training delivery- Provide input to the design and creation of training material- Organize/provide internal and external technical training courses

- Provide technical training to Field Service Engineers all over the globe- Create teaching material for the courses- Provide technical support, advise and assist customers with technical, hardware and software system problems

Région De Lausanne, Suisse

- Advise clinicians on device programming during implants, follow-up visits and troubleshooting situations (for pacemakers and ICDs)- Provide remote training of hospital staff on medical devices (pacemakers and ICDs).- Supporting the sales process in relation to technical and administrative issues.- Collaborating with the marketing team in order to develop new products and solutions, optimize processes at customer level.- Provide technical information and specifications for tenders

Région De Lausanne, Suisse

- Advice hospitals on medical gases and on cryogenic tank systems- Support sales processes in hospitals and delivering growth in market share within sales territory- Managing accounts- Demonstrating product and designated medical knowledge- Implementing new product-launch strategies- Coordinating projects (medical gas installations in hospital and cryobanks)

Région De Zürich, Suisse

Master Of Science (Msc), Biomedical/Medical Engineering

Semester Thesis: “E-CAT: A novel approach for prevention of catheter-encrustation and catheter-associated urinary tract infection”.

Bachelor Of Science (Bsc), Electrical, Electronics And Communications Engineering