Danijela Stojceva Email & Phone Number

I am passionate about delivering of high-quality work at customer service and operational field. Committed to continuous development, determined and self-motivated with an open mind, working with passengers and clients in Airport customer services with 25+ years’ experience. Excellent knowledge of Airport operations, ensuring the smooth handling of passengers at departures, arrival, and transfer areas. Well versed with needs and safety requirements of passengers, airport authorities and personnel.Strong interpersonal and listening skills.I am honest and trustworthy, have courage and tenacity. Professional and confident with excellent diplomacy, negotiation and persuasion skills. Always with respect and empathy to other team members and clients. Experience in Project Management and logistic, coordinating and motivating leader with a proven ability to effectively manage both staff and long and short-term projects. Training teams, due to my job responsibilities. I have an analytical and investigative approach to my work and with a team effort was enabled to achieve a customer satisfaction and appreciations from clients all around the world. I have demonstrated an ability to manage a project and events and communicate with a wide variety of V-VIP clients through my previous work experience - from welcoming football team players for U E F A Super Cup 2017 - Skopje, through Visit of the Holy Father the Pope at May, 2019.I have the capability to work and learn quickly and efficiently as part of a team but can also work individually and on my own initiative. I consistently strive to work to the best of my ability and deliver professional standards at all times and in all circumstances.

Listed skills include Airports, Aviation, Ground Handling, Airport Management, and 18 others.

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  University Of Tourism And Management

  Hotel/Motel Administration/Management