Danika Andreuzzi Email & Phone Number

• Coordinate requests for all tasks related to web and multimedia; thumbnails, voiceovers, scenarios, scripts, audio files…• Create, review, and update templates• Support the team during web broadcasts• Integrate and upload videos to internal and external sites• Assist in coordinating shoots and photo sessions• Provide technical support for the team's task management platform• Follow up on invoices related to video creation• Prepare and analyze video statistic reports

• Responding to customer inquiries and addressing needs related to specialized products, involving tasks such as handling requests, analyzing problems, and formulating suitable recommendations.• Identifying and analyzing customer concerns or complaints, and providing solutions with subsequent follow-ups to ensure customer satisfaction.• Performing analyses, generating or revising reports, and presenting statistical data.• Playing a key role in the development and implementation of processes and innovative work methods to enhance overall efficiency and effectiveness.

Montreal, Quebec, Canada

• Managing the initiation of auto and home insurance claims.• Reviewing reported claims in details and offering temporary solutions while the specialist works on the finer aspects of the claim.• Addressing inquiries from suppliers and providing support in the initiation of files.

Montreal, Quebec, Canada

• Cultivate positive working relationships with clients.• Clarify policy specifics to enable clients to make well-informed decisions about their purchases.• Assist in obtaining underwriting approval.• Attend to client inquiries and address complaints.• Follow up with clients after initial meetings or conversations.• Engage in ongoing education programs covering both insurance and sales.

Brossard, Quebec, Canada

• Oversee and manage a team of tellers.• Provide leadership, guidance, and support to tellers in their day-to-day activities.• Train new tellers on bank policies, procedures, and transaction processes.• Ensure that the cash drawers are adequately stocked and balanced.• Oversee the processing of cash transactions and verify accuracy in counting and recording.• Resolve escalated customer issues and address complex transactions.• Review and authorize large or irregular transactions.• Create and manage staff schedules to ensure adequate coverage during business hours.• Work closely with the branch manager to achieve overall branch goals.

Brossard, Quebec, Canada

• Process various transactions for customers; deposits, withdrawals, transfers, loan payments, cashier's checks, and account openings/closures.• Identify individual customer needs, offering information about new products and services to meet their financial goals.• Direct customers to designated branch representatives for specialized assistance when required.

Bachelor Of Arts - Ba, Human Relations

Diploma Of Education, Tourism And Travel Services Management