Danika Gutierrez, Mba Email & Phone Number

• Perform weekly inspections of concession operations to ensure compliance with airport policy, contractual operating requirements; document any non-compliance infractions, request remedial action, and report to.
• Coordinate with Global Communications Manager of DEN to create announcements and updates on concessions news; redesign the Concessions page on the DEN employee website
• Attend up to six meetings a day; record notes for each meeting, provide follow-ups to appropriate parties, and assist with stakeholder engagement to streamline resolutions for complex operational tenant issues
• Coordinated the collection and processing of required pre-opening document submittals in accordance with contract requirements for two new concession openings from September to October 2022
• Maintain database lease management information for contract compliance for items, such as certificate of insurance and performance bonds, and perform any necessary due diligence to achieve satisfactory compliance on a.
• Assist concourse team with contractual and operational compliance matters; contribute to identifying adequate solutions in the best interest of the airport, its partners, and the traveling public

• Created content and engage with CU Denver students and organizations to attend events or learn more about JJCE; pitched story ideas and wrote engaging blogs for the website
• Brainstormed ad campaigns for Facebook, Instagram, Twitter, and LinkedIn page with manager; researched competitor’s social media algorithm
• Attended various entrepreneurial events throughout the metro Denver area, such as CU Denver’s THE CLIMB competition, to create new blurbs for the organization’s website
• Collaborated with other CU Denver organizations; increased organic following by 12% and engagement by approximately 18%

San Bruno, California, United States

• Promoted twice to part-time supervisor in 2017 and full-time store manager in 2018; managed up to 12 employees
• Managed cash drawer, payroll, and daily sales review; reported to owner and analyzed sales and store operations
• Communicated sales and marketing campaigns with owner and team; developed campaigns to attract greater clientele
• Provided excellent customer service; developed client rapport, explored issues, and designed creative solutions
• Managed social media (FaceBook, Instagram, Twitter), created content to enhance customer visits

Colma, CA

• Collaborated with team of four to provide efficient accurate service of approximately 15 - 6000 piece print jobs/day, plus 50+ drop-in jobs; served 30-40 nonstop customers per shift
• Utilized online ordering system for bulk products such as business cards, outdoor banners, etc.
• Trained five new hires on printer and machinery safety operations;
• Provided excellent customer service, trained new hires on how to engage with customers and offer premium add-ons
• Recognized by regional manager for customer satisfaction

Master Of Business Administration - One-Year Mba (Oymba)

Aa: English (2014) And Certificate: Small Business Management/Entrepreneurship (2020)

Bachelor Of Arts - Ba, Creative Writing