Danika Smith-Josiah Email and Phone Number
Danika Smith-Josiah work email
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Danika Smith-Josiah personal email
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As the Regional Vice President of Operations at Scarlett Hotel Group, I lead the performance of multiple hotel brands across diverse markets, committed to upholding exceptional standards of quality, service, and profitability. With over two decades of leadership in hospitality, I specialize in crafting and executing strategies that optimize team development, elevate guest satisfaction, boost revenue, and expand market presence.My approach blends an MBA in Global Entrepreneurship with certifications in Revenue Management and Scrum, fostering an agile management style that integrates robust business acumen. I employ rigorous analytical thinking to drive innovation and design tailored development programs for my teams. My passion lies in empowering teams to uncover opportunities for enhancing customer loyalty, driving revenue growth, and fostering collaborative, engaging, and high-performance environments.
Scarlett Hotel Group
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Regional Vice President Of OperationsScarlett Hotel Group Apr 2022 - PresentDeerfield, Illinois, UsOversee multi brand performances from a Team, Guest, Topline and Bottom line perspective.
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Director Of Learning And DevelopmentScarlett Hotel Group Jan 2021 - Apr 2022Deerfield, Illinois, UsFulfilled an instrumental role responsible for the development and success of team members. Utilized critical analytical thinking methodologies to spearhead a variety of branded initiatives and ultimately drive all competencies of the organization; increasing profit and revenue, scaling market share, client retention rates, and being a leader in employee satisfaction. • Utilized a SWOT analysis to identify leaderships core competencies and create individualized development programs.• Developed and rolled out innovative succession plans.• Delivered sales and leadership training.• Facilitated engaging training to strengthen client retention and capture unique financial growth opportunities.• Managed all financials and accurately develops annual budgets and forecasts. • Assessed organizations overall health to determine realignment and execution training strategies.
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General Manager- HiltonScarlett Hotel Group May 2018 - Apr 2022Deerfield, Illinois, Us
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General ManagerIntercontinental Hotels Group (Ihg®) And Hilton Hotel Apr 2017 - Apr 2018Acted as a leader for a global organization; hired as a Front Desk Agent, promoted to an Assistant General Manager and eventually grew into a General Manager. Achieved many milestones and recognition for being successful with great overall organizational health of individual business units in the Charlotte and FL region. • Provided all daily direction for complex fast paced operations with annual revenues over $3M.• Collaborated closely with Corporate L&D team facilitated all training work-shops with new leadership teams. • Mentored and developed approximately 30 team members and achieved 95% YoY. • Created SOP’s within branded guidelines, crafted and executed individualized educational on-boarding experience. • Managed all financial reports; created strategic solutions to mitigate financial risks.
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Assistant General Manager & Corporate TrainerIntercontinental Hotels Group (Ihg®) Aug 2008 - Apr 2017Windsor, Berkshire, GbResponsible for entire Hotel Operations and Customer Service Quality. Ensure that key metrics are achieved as well as develop and maintain internal and external relationships.Consistently achieved Revpar growth through Revenue ManagementSuccessfully improved Guest Satisfaction Coach and Team-builder who cultivated team members to achieve Chairman's RecognitionLeader with strong Interpersonal skills to effectively improve employee morale Achieved 100% guest recovery by formulating practical and cost efficient measures to create a win win situation for both hotel and guestsAt the Corporate Level- Assisted with content creation and training workshops for New Leaders
Danika Smith-Josiah Skills
Danika Smith-Josiah Education Details
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Florida Atlantic UniversityGlobal Entrepreneurship -
Florida International UniversityHospitality Administration/Management
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University Of Technology, JamaicaGeneral
Frequently Asked Questions about Danika Smith-Josiah
What company does Danika Smith-Josiah work for?
Danika Smith-Josiah works for Scarlett Hotel Group
What is Danika Smith-Josiah's role at the current company?
Danika Smith-Josiah's current role is Regional Vice President of Operations @Scarlett Hotel Group I Certified Scrum Master I Leader & Learner.
What is Danika Smith-Josiah's email address?
Danika Smith-Josiah's email address is da****@****ton.com
What schools did Danika Smith-Josiah attend?
Danika Smith-Josiah attended Florida Atlantic University, Florida International University, University Of Technology, Jamaica.
What are some of Danika Smith-Josiah's interests?
Danika Smith-Josiah has interest in Social Services, Children, Spending Time With Family, Travelling, Education, Training, Poverty Alleviation, Music.
What skills is Danika Smith-Josiah known for?
Danika Smith-Josiah has skills like Revenue Analysis, Front Office, Hospitality Management, Customer Satisfaction, Hotel Management, Hospitality Industry, Training, Yield Management, Leadership, Hospitality, Guest Service Management, Property Management Systems.
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