Danika Peterson Email & Phone Number

California, United States

• Following the acquisition of atSpoke:
• Managed dual portfolios in the first year of employment, facilitating a seamless platform transition for atSpoke clients and successfully onboarding a new set of accounts with Okta
• Oversee a diverse client portfolio of 15 accounts and $8M in annual recurring revenueincluding brands like Eventbrite, Juul Labs, and Mozilla
• Lead a weekly team session focused on fostering support, account strategy, and building camaraderie within the team
• Curate communications catalog for the Commercial organization, generating proactive client outreach and decreasing time spent by 4 hours per week
• Supported the onboarding process by mentoring new team members and cultivating skills for sustained success

• Successfully managed the sunsetting of the atSpoke platform, communicated effectively with clients to address concerns and facilitate a smooth transition
• Managed a portfolio of 20 accounts and $3.5M in annual recurring revenue, supporting brands like AllBirds, Bird Rides, and BeautyCounter
• Facilitated weekly product webinars, driving a 6% increase in customer product knowledge and overall utilization
• Orchestrated and managed the contract renewal process, resulting in an 85% retention rate

San Francisco, CA

• Collaborated with SMEs to align input on curriculum development
• Facilitated technical training for internal team members and channel partners
• Drove the content strategy for all internal employee education and training
• Steered the planning and execution of an improved onboarding program for new hires, increasing knowledge retention by 10% and overall satisfaction by 12%
• Completed a comprehensive redesign of software and hardware curriculum for Channel Partners, decreasing their technical support interactions by 15% over 4 months
• Leveraged Articulate 360 to design customizable eLearning courses for mid-market and enterprise clients using reality-based scenarios, gamification, and simulations

San Francisco Bay Area

• Managed the White Label App product to design seamless internal and external development processes, building 60 apps in Q2, Q3, and Q4 of 2016 driving $250K in revenue
• Led the development of the White Label App product to provide a mobile online ordering solution for global clientele.
• Collaborated with product and engineering to enhance user experience in the White Label App product.
• Provided technical knowledge of the system and unique solutions to small, mid-market, and enterprise clientele yielding 40% of the Sales Engineering team’s total revenue generation in the 2017 fiscal year.
• Composed marketing blogs explaining advanced complex workflows and features to provide accessible information to current and prospective clients, averaging 13% CTR and 72% bounce rate.
• Designed and facilitated corporate trainings to 100 in-house and remote sales representatives.

San Francisco Bay Area

At the Culture Trip I am responsible for developing 600-800 word articles, providing a unique perspective to the diverse lifestyles and entertainment in the San Francisco bay area.

Emeryville, CA

As an Expert one of my primary responsibilities is to embody the Apple brand. I act as a resource for peers and leaders guiding the team in understanding and learning new initiatives. In addition, I am a part of the store's mentor team collaborating with several team members to support new specialists in their roles and future aspirations. I also assist in.

Reno, Nevada Area

A Liberal Arts research journal showcasing the written work and art of students at the University of Nevada, Reno.