I am a multitasking specialist with knowledge and experience in creating scenarios of medium complexity of the service Make.com . I also demonstrated my skills in project management, cost control and customer service, which makes me a valuable member of the team.I have created such projects:1. Daily sending of the report to each employee in the Telegram chat, based on the data in Google Sheets2. Automatic creation of accounts in QuickBooks3. Parsing data from a PDF file and then creating a task in Onfleet4. Parsing data from the XLSX file and then creating a task in OnfleetPrograms I work with:Make.com , Airtable, Hubspot, Monday, Bitrix24.I have experience working with such environments as: HTML, CSS, PHP, OOP.I study programming languages like Python and PHP.In addition to the IT sphere, I am interested in such areas as:Psychology - social psychology - psychology of groups.Personnel management.Marketing and sales.Management of small and medium-sized businesses.

During my work at the company, I have achieved the following results:- Increase the work of the sales department by 25%.- Increase the efficiency of the call center department by 37%.- The growth of work in the IT department by 50%.- An increase in the work of the analytics department by 17%.- Achieving 69% automation of business processes in general.My responsibilities included:- Bitrix24 CRM administration, including administration of two company portals (boxed and cloud versions).- Training of the company's employees to work in the CRM system.- Analysis, improvement and development of the company's business processes with subsequent automation and staff training.- Setting up integration with other CRM services.- Planning and implementation of solutions to increase sales.- Administrative work in the CRM system, including creating and maintaining sales funnels, filling entities, writing robots and business processes.- Visualization and communication with managers and employees of the company to create and improve complex business processes.- Control of the company's expenses in the field of Bitrix24 integrations.I also performed the following tasks for the administration of telephony based on FreePBX and Asterisk:- Administration of the telephony system.- Training of the company's employees in telephony administration.- Analysis and improvement of the current telephony system.- Control of the company's expenses in the field of telephony administration.In addition, I performed general administrative tasks:- Interaction with the landlord and work with the internal documents of the landlord.- Assistance to management and cooperation with IT specialists when working on projects.In working with projects and partners, I carried out the following actions:- Search for partners and conclusion of contracts with them.- Full support of transactions with partners.- Solving problems that arise when launching projects.

I am an experienced content management and project management specialist in the field of information technology. My professional development began with working on the compilation and editing of content on sites running on the Bitrix24 platform. Then I was promoted to the position of Project Manager, where I successfully managed projects in the cloud and boxed versions of this CRM system.I also have experience working with Mango and Megafon telephony, as well as managing Megafon mailing lists. I am ready for new challenges and ready to show my professional skills in working with IT technologies