Dani Brace Email & Phone Number

Grand Rapids, Michigan, United States

Acted as voice of the customer; managed key commercial aerospace accounts by communicating customer needs to site, responding to requests for information, and arranging/facilitating onsite and WebEx meetings.• Managed customer accounts for customers annual sales and bookings over $30M annually.• Reviewed customer production needs, forecasted site sales/bookings (five-year plan), and provided detail for each customer sales and bookings – monitored monthly status for both – resulting in forecasting accuracy of over 85% accuracy and exceeded goal each year by 10 – 15%• Improved customer on time delivery metric to over 95% through coordination with customer and internal departments.• Organized site input for production readiness reviews, including leading/conducting customer pre-meetings and company presentations in addition to coordinating action item completion. • Documented standard work procedures and instructions for departmental processes, trained new customer service representatives, and coached new internal/customer employees in customer relations.• Assisted in collecting delinquent customer receivables, focusing over 90 days outstanding (over $150K)• Received excellent feedback from customers and coworkers for exceling as customer advocate and going above-and-beyond to meet customer needs.• Divisional subject matter expert for customers in areas of on time delivery, customer material planning systems, forecasting, and relationship building (both US and international)

Grand Rapids, Michigan, United States

Oversaw commercial/military aerospace accounts, including conducting negotiations and reviewing terms and conditions as well as customer specifications.• Served as customer liaison/voice of the customer, communicating customer changes to the site.• Coordinated and led onsite and WebEx meetings with customers.

Bachelors, Organizational Leadership

Associates, Science