Dani Brace Email & Phone Number

Grand Rapids, Michigan, United States

• Acted as voice of the customer; managed key commercial aerospace accounts by communicating customer needs to site, responding to requests for information, and arranging/facilitating onsite and WebEx meetings.
• Managed customer accounts for customers annual sales and bookings over $30M annually.
• Reviewed customer production needs, forecasted site sales/bookings (five-year plan), and provided detail for each customer sales and bookings – monitored monthly status for both – resulting in forecasting accuracy of.
• Improved customer on time delivery metric to over 95% through coordination with customer and internal departments.
• Organized site input for production readiness reviews, including leading/conducting customer pre-meetings and company presentations in addition to coordinating action item completion.
• Documented standard work procedures and instructions for departmental processes, trained new customer service representatives, and coached new internal/customer employees in customer relations.

Grand Rapids, Michigan, United States

• Oversaw commercial/military aerospace accounts, including conducting negotiations and reviewing terms and conditions as well as customer specifications.
• Served as customer liaison/voice of the customer, communicating customer changes to the site.
• Coordinated and led onsite and WebEx meetings with customers.

Bachelors, Organizational Leadership

Associates, Science