With over 10 years of experience in the IT field, I am an expert in managing and maintaining the IT infrastructure of Senac Minas, a leading educational institution in Brazil. As an Infrastructure and Support Analyst, I oversee the configuration and operation of firewalls, networks, servers, and operating systems, ensuring optimal performance and security for the organization.I have a strong interest in technology and a passion for learning new tools and skills that can enhance IT efficiency and reliability. I am proficient in Office 365 administration, hardware troubleshooting, and IT service delivery, among other competencies. I also possess excellent communication abilities and work well within a team, supporting fellow IT professionals and providing high-quality technical assistance for users in the company. My commitment to innovation and delivering proactive solutions aligns seamlessly with the institution's mission and vision, allowing me to make valuable contributions.