I work as Technical Support at Icomon, a company specializing in high-quality and innovative infrastructure and technology solutions for telecommunications. My main responsibilities include:• Troubleshooting issues with Vivo products and services, ensuring customer satisfaction;• Established clear, empathetic, and proactive communication, facilitating the quick resolution of support tickets;• Reported and scheduled tickets, follow-ups, and technical visits to optimize time and service quality;• Collaborated in optimizing support and service processes.

I work as a Software Developer for a non-profit organization that empowers children through volunteer-based education. We help impact 600+ students in Greater São Paulo through our project's initiatives, fostering critical thinking and preparing them for renowned educational institutions such as the Federal Institute, ETEC, SENAI, and Liceu.My main responsibilities included:• Developed and implemented a digital platform that automates management by centralizing information about classes and activities for 80+ students. The solution optimizes and simplifies processes, communication, and increases operational efficiency;• The technologies used are JavaScript, TypeScript, React.js, Node.js, Supabase, Git, and Amazon Web Services (AWS);• I worked with agile methodologies such as Scrum and Kanban using the Jira platform for project management.

As a Web Developer, I developed and implemented the institutional website for a small business specializing in stone treatment servicesMy main responsibilities included:• Developed interactive, responsive, and optimized user interfaces using HTML, CSS, SASS, JavaScript, and version control with Git;• Deployed the application in a production environment;• Troubleshot email delivery issues on the server.