Danil Makarov Email & Phone Number

• Spearheaded the development of a new technical support process, reducing the intake of new tasks by effectively managing team workload and improving completion rates significantly within 1.5 months. This strategic initiative not only controlled the backlog but also enhanced team productivity.• Engineered and implemented a dynamic YouTrack dashboard to monitor team metrics closely, boosting the development velocity of the engineering team.• Directed the design and implementation of a "Pricing rule" feature, enhancing customer autonomy over pricing strategies and enabling more sophisticated, flexible pricing configurations. This innovation provided customers with critical insights, greatly influencing their operational strategies and marketing tactics.

Moscow, Moscow City, Russia

• Led the ambitious migration of a multi-currency card system from a monolithic to a microservices architecture, doubling the system's scalability and reducing response times by 50%, thereby enhancing user experience and system reliability.• Managed the development of a new Java-based B2B product, coordinating a team of ten, which streamlined operations and introduced advanced technological capabilities into the bank's offerings.

Moscow, Moscow City, Russia

• Orchestrated the successful delivery of over 50 software releases across 12 client branches nationwide, focusing on feature enhancements, system upgrades, and hardware firmware updates, which boosted system performance and reliability.• Redesigned the technical support process, cutting down complex system tickets from 5-6 per quarter to one annually, through effective problem-solving and vendor collaboration.

Moscow, Moscow City, Russia

• Drove major recruitment and training initiatives, significantly enhancing the engineering team's capability and integration.• Pioneered the deployment of electronic document management systems across numerous client branches, transitioning them to a highly efficient, paperless environment which notably reduced processing times by up to five times.• Implemented a series of automation and performance optimization measures that halved the number of technical support inquiries, demonstrating a direct impact on operational efficiency.

Moscow

• Designed and implemented a digital document management system for accounting, streamlining information processing at the customer's site and transitioning from paper to digital storage. This initiative became the primary revenue generator for the company over the next nine years, contributing to a revenue increase of at least ten times in the following five years.

Bachelor Of Engineering - Be, Computer Programming/Programmer, General

Master Of Business Administration (M.B.A.), Entrepreneurship And Innovations For Business Development