Danilo Alexandre, Mba

Danilo Alexandre, Mba Email and Phone Number

Delivery Manager @ Avanade
State of São Paulo, Brazil
Danilo Alexandre, Mba's Location
São Paulo, São Paulo, Brazil, Brazil
Danilo Alexandre, Mba's Contact Details

Danilo Alexandre, Mba work email

Danilo Alexandre, Mba personal email

About Danilo Alexandre, Mba

Highly dynamic and motivated technology professional with years of experience in B2B Sales and service delivery who is passionate and committed to delivering customer excellence. Dedicated in understanding customer business problems and requirements and translate them into the company´s solutions as well as defining solution architecture & business strategy for accelerating sales process. Outstanding customer-orientation and strong interpersonal skills that build and maintain positive relationships with key stakeholders within strategic accounts, both pre-sales and post-sales, in support of long-term account development strategy. Ability to analyzing, proposing and delivering technical solutions, Scope of Work and other deployments related offering. Good presentation and communications skills and ability to adjust message by audience. Experienced in working with different teams within the organization, but also able to work independently. Microsoft Certifications: - Azure Administrator Associate, Azure Fundamentals, Azure AI Fundamentals, Azure Data Fundamentals, Power Platform Fundamentals, Dynamics 365 Fundamentals (CRM).Others Certifications:- Professional Scrum Master I (PSM I), GitHub Sales Professional, Cloud Computing, COBIT and ITIL foundation. Specialties: Technical Sales Management, Delivery Management, Solution Architecture, Cloud Computing, Customer Experience, Omnichannel strategy, Artificial Intelligence, Data Processing, Chatbot/Virtual Assistant, Digital Transformation, Natural Language Understanding (NLU), Software as a Service (SaaS), Messaging, International Experience, customer Training, Staff Training/Development, Presentation Skills, Cross-Departmental Collaboration, Deployment Planning Strategy, Analytical Skills, Operating Systems(Linux / HP-UX). Languages: - Portuguese (Native)- English (Full Professional Proficiency)- Spanish (Full Professional Proficiency)

Danilo Alexandre, Mba's Current Company Details
Avanade

Avanade

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Delivery Manager
State of São Paulo, Brazil
Website:
avanade.com
Employees:
17603
Danilo Alexandre, Mba Work Experience Details
  • Avanade
    Delivery Manager
    Avanade
    State Of São Paulo, Brazil
  • Avanade
    Manager Of Solution Architecture, Modern Application Transformation
    Avanade Jun 2023 - Present
    São Paulo, Brazil
    Helping customers accelerate their business outcomes and digital transformations through building better applications that takes full advantage of Microsoft Azure and modern, design-led agile development approaches utilizing the latest mobile, web, cloud-native architectures and open-source technologies.
  • Microsoft
    Principal Sales Engineer Latam, Nuance Enterprise
    Microsoft Mar 2022 - May 2023
    Brazil
    Helping customer with their digital transformation through intelligent engagement solutions powered by AI
  • Nuance Communications
    Principal Sales Engineer Latam - Omnichannel Engagement
    Nuance Communications Jun 2018 - Mar 2022
    São Paulo Area, Brazil
    Member of the sales team responsible for growing the company’s revenue by acting as the Digital Engagement Consultant for the CALA market:- Work closely with Sales Executive to understand customer business problems and requirements and translate them into the Nuance´s solutions.- Work with solution Architecture, Product Management, Marketing and Professional Services teams to devise technical solutions to a customer opportunity.- Build and maintain relationships with key technical and product stakeholders within strategic accounts, both pre-sales and post-sales, in support of long-term account development strategy.- Assist Sales team to create & demonstrate customized omni-channel demo using Mix, including leading workshops to prospective customers, existing customers and partners- Identify Azure Cognitive services that may be added to Nuance offers to fully comply with customer´s requirement.- Work with Sales team to define architecture & strategy for omnichannel opportunities across LATAM region.- Assist & execute RFP responses- Provide insight and feedback from customers and partners to the Nuance Product Team to help improvement the solutions offerings
  • Enghouse Networks
    Technical Sales Engineer - Latam
    Enghouse Networks Oct 2011 - May 2018
    Sao Paulo
    Member of the sales team responsible for growing the company’s revenue by acting as the regional Technical Sales Representative for the LATAM market:- Led, played a vital role and acted as the “coordinator in chief” for technical proposals submitted to existing and potential customers.- Devised technical solutions in collaboration with Sales and the customer.- Played an active role in regularly scheduled onsite meetings when needed.- Managed and executed RFP responses, dimensioning and Solution Overviews when needed.- Created and delivered customer demonstrations and presentations to educate, update and demonstrate Enghouse based product solutions as required.- Established and managed customer relationships on a technical level.
  • Enghouse Networks
    Customer Services Engineer - Latam
    Enghouse Networks Jan 2009 - Sep 2011
    - Led in the deployment and updating of messaging and call completion solutions within the operators' network located in Brazil and abroad.- Participated in customer facing project meetings.- Handled incidents with proper ownership tracking the progress until resolve and/or closure.- Addressed critical issues by collaborating with the third level of support located in external support centers.- Prepared incident reports and customer procedure documents.- Executed System Building (Staging) including rack the hardware, installed and configured Operating Systems (Linux / HP-UX), MySQL databse and Jinny product Software.- Was available 24/7 for on-call support.- Educated the customers on product use and supervised junior engineers.- Prepared site documentations.
  • Acision
    Customer Services Engineer
    Acision Jul 2007 - Dec 2008
    Brazil
    Led in the deployment of messaging solutions (Switches, Servers, OS, Database , Acision applications) within the business networks located in Brazil and abroad.- Participated in customer facing project meetings.- Handled incidents with proper ownership and tracking the progress until there was a resolution and closures.- Work alongside the third level of support located in outside support centers to address critical issues.- Prepared incident reports, customer procedure documents, provided remote project support, and provided 24/7 on call availability.- Prepared site documentations.

Danilo Alexandre, Mba Skills

Telecommunications Pre Sales Ss7 Service Delivery Tcp/ip Gsm Operating Systems Solution Architecture Sales Mobile Devices Solution Selling Analytical Skills Vas Sms Smpp Cdma Smsc Sip Voip Ip Wireless Mobile Communications Itil 3g Unix Product Management Iden Linux Ccna Switches Routers Short Message Service Center Value Added Services Gprs Internet Protocol Strategic Planning Integration Network Design Lte Networking Cloud Computing Management Itil Certified Cobit

Danilo Alexandre, Mba Education Details

Frequently Asked Questions about Danilo Alexandre, Mba

What company does Danilo Alexandre, Mba work for?

Danilo Alexandre, Mba works for Avanade

What is Danilo Alexandre, Mba's role at the current company?

Danilo Alexandre, Mba's current role is Delivery Manager.

What is Danilo Alexandre, Mba's email address?

Danilo Alexandre, Mba's email address is da****@****ail.com

What schools did Danilo Alexandre, Mba attend?

Danilo Alexandre, Mba attended Fundação Getulio Vargas, Unicoc.

What skills is Danilo Alexandre, Mba known for?

Danilo Alexandre, Mba has skills like Telecommunications, Pre Sales, Ss7, Service Delivery, Tcp/ip, Gsm, Operating Systems, Solution Architecture, Sales, Mobile Devices, Solution Selling, Analytical Skills.

Who are Danilo Alexandre, Mba's colleagues?

Danilo Alexandre, Mba's colleagues are Guillaume De La Fontaine, Abdul Haseeb Rehan Mohammed, Karíntia Arruda, Iris Kompatscher, Gordon Macleod, Thomas Nowack, Lucas Nogueira.

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