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@westernunion.com
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Danilo Bacci is listed as Senior Operations Manager | Customer Experience | Process Digitization| Lean Agile Methodology | Artificial Intelligence based in Rome, Latium, Italy. AeroLeads shows a work email signal at westernunion.com and a matched LinkedIn profile for Danilo Bacci.
Danilo Bacci previously worked as Senior Manager Customer Operations at Hexa Credit Care and Senior Manager Operations – DRI Customer Care EU & CIS at Western Union. Danilo Bacci holds Database Access – Visual Basic 6.0 – Visual J++ from Computer / Programming Courses.
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AeroLeads found 1 current-domain work email signal for Danilo Bacci. Compare company email patterns before reaching out.
Senior Operations Manager having many years’ experience, gained at a multinational World Leader in Money Transfer, in the continuous improvement of the Customer Experience with a unique and personalized Customer Journey through the optimization and digitization of processes and products. Specific skills in Lean/Agile Methodology, Productivity and Quality Analysis with recent extension to elements of Artificial Intelligence and use CMS Avaya, Saleforce, TopBox, Nice Engagement, Tableau Visual Analitycs, Jira, Power BI, SQL Query Analyzer platforms. Constant achievements of performance, quality, and compliance objectives, demonstrating important Leadership, Teamwork and Communication skills, also Team Management & Engagement and Problem-Solving skills, constantly keeping the Budget Management under control. Attitude for Strategic and Global Vision with interactions with all Business levels and ability to manage and influence stakeholder strategies.
Listed skills include Change Management, Business Analysis, Team Management, Vendor Management, and 9 others.
A career timeline built from the work history available for this profile.
Rome
Head of the Customer Care (BPO) area for all Caring, Credit Collection, Churn Prevention, Upselling Campaigns, Back Office for important Partners in TelCo, Energy and Consultancy sectors. Important results achieved in restructuring the organizational model focused on improving performance through changes aimed at enhancing people and their professional.
Rome Area, Italy
Rome Area, Italy
Rome Area, Italy
Rome Area, Italy
Rome Area, Italy
Help Desk Specialist with high experience and skill on first and second level support for the network of Agents in Italy, specialized in solving technical issues on Western Union software and related to Agents' connectivity.
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Danilo Bacci is listed as Senior Operations Manager | Customer Experience | Process Digitization| Lean Agile Methodology | Artificial Intelligence.
AeroLeads has found 1 work email signal at @westernunion.com for Danilo Bacci.
Danilo Bacci is based in Rome, Latium, Italy.
Danilo Bacci has worked for Hexa Credit Care and Western Union.
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Danilo Bacci holds Database Access – Visual Basic 6.0 – Visual J++ from Computer / Programming Courses.
Danilo Bacci is listed with skills including Change Management, Business Analysis, Team Management, Vendor Management, Project Management, Team Leadership, Risk Management, and Process Improvement.
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