Total of 25 years in hospitality business 5 years in Southern Europe and North Africa, 20 years in ThailandExperienced in: - Revenue management, - Budget planning,- Forecast planning,- Contracting,- KPI improvement, - Yield & Rate management, - OTA management, - Channel management (site minder), - Extranet management, - Staff training and department head meetings, - Recruitment, - Quality Evaluation Management, - Responsible for guest satisfaction and improvements, - Handling inquiries, complaints and reservations, - Hosting VIP guest welcome cocktails, - Sales & Marketing, - Public relations and advertisements, - Planning functions and celebrations, - Handling of crisis situations, - Administration - Management of operation and finance of business.
Listed skills include Hotels, Hospitality, Resorts, Hospitality Management, and 16 others.