Danilo Pinheiro Canciano Email & Phone Number

Barreiro, Pt

Lisboa, Portugal

• Real-time monitoring of key performance indicators (KPIs) and essential metrics to ensure operational efficiency.• Development and implementation of strategies for real-time process optimization.• Close collaboration with operational teams to identify improvement opportunities.• Control of call center operations.

Portugal

• Receive customer questions, complaints, and comments (email,live chat, phone);• Treat customer with respect and do whatever you can, within company policies, to make sure customers are satisfied with their purchases;• Quick and efficient response to the customer via chat or email;• Internal communication with other departaments, follovwing pending issues related to customer´s requests;• Update customer database;• Knowledge in sports betting and casino games;• Call Support;• Experience with JIRA/Confluence/Slack/Google Workspace;• Collaborating with team/shift leader & collegues;

Portugal

• Receive customer questions, complaints, and comments (email,live chat, phone);• Treat customer with respect and do whatever you can, within company policies, to make sure customers are satisfied with their purchases;• Quick and efficient response to the customer via chat or email;• Internal communication with other departaments, follovwing pending issues related to customer´s requests;• Update customer database;• Knowledge in sports betting and casino games;• Experience with JIRA/Confluence/Google Workspace;• Collaborating with team/shift leader & collegues;

Loulé, Faro, Portugal

• Maintaining the appearance of the store;• Using my product knowledge to help customers decide what's right for them;• Replenishing stock levels when needed, making sure the full-size range is on the shop floor where possible;• Installing and removing store cash-register-receipt tape and audits cash receipts;• Processing refunds and exchanges in line with policies.

Loulé, Faro, Portugal

• Maintaining the appearance of the store;• Using my product knowledge to help customers decide what's right for them;• Replenishing stock levels when needed, making sure the full-size range is on the shop floor where possible;• Installing and removing store cash-register-receipt tape and audits cash receipts;• Processing refunds and exchanges in line with policies.

Campinas E Região, Brasil

• Managing the geoprocessing of the Cartographic Base and water and sewage network information of the city;• Updating the Digital Cartographic Base composed of blocks, lots, squares, plots, road systems such as streets and avenues, block numbers, lot numbers, building numbers, cartographic codes, hypsography (contour lines), and hydrography (rivers and streams) in the Autocad platform;• Updating information from the municipality regarding lots, such as lot subdivision and annexation, building numbers, lot numbers, cartographic codes, and street names;• Geoprocessing the Digital Cartographic Base in the Mapinfo or equivalent platform and making the information available in the Proviewer or equivalent viewer;• Geoprocessing the water supply and sanitation system information provided by the TFC (Technical Registry) and making it available in the Proviewer or equivalent viewer;• Organizing and storing SANASA's building installation files;• Storing and providing orthophotos of the municipality;• Updating graphical information layers in the Cartographic Base (AutoCAD) from various sources such as SANASA, the municipality, developers, etc.;• Using software such as Autocad Civil, Autocad Map, Google Earth, Qgis, MapInfo, Excel, etc.

Campinas E Região, Brasil

• Sending and receiving documents and correspondence;• Completion of forms for coordination approval;• External services (Bank/Post Office);• Assistance to the Back office department.

Campinas E Região, Brasil

• Assistant to the Manager of Sports Products, Watches, and Sunglasses at the company;• Purchasing office and cleaning supplies;• Knowledge in developing new suppliers;• Payment deadlines;• Order typing;• Product registration;• Responsible for controlling the warehouse department.

• Filing sector documents;• Sending and receiving documents and correspondence;• Completing forms for coordination approval;• Reception of individuals;• Organizing the physical space of the sector;• Scheduling and carrying out internal and external activities;• Typing documents, forms, etc.;• Controlling and making copies of documents;• Telephone answering and contacts.

Campinas E Região, Brasil

• Filing sector documents;• Sending and receiving documents and correspondence;• Completing forms for coordination approval;• Reception of individuals;• Organizing the physical space of the sector;• Scheduling and carrying out internal and external activities;• Typing documents, forms, etc.;• Controlling and making copies of documents;• Telephone answering and contacts.

Bachelor Of Engineering, Civil Engineering

Certificate, Logistics