Danilo Chimentao Email & Phone Number

London, Gb

London, England, United Kingdom

• Front of office administration, hospitality, and event planning.• Proactive and effective meeting room schedule management, ensuring maximum rooms utilization.• Improved the meeting rooms and created a standard followed by EMEA. • Office management assistant and facilities assistant. • Managed the FOH Rota.• Managed the suppliers to increase the quality and reduce the costs for the pantry products. • Pantry – inventory and purchasing. Managing adequate levels according… Show more • Front of office administration, hospitality, and event planning.• Proactive and effective meeting room schedule management, ensuring maximum rooms utilization.• Improved the meeting rooms and created a standard followed by EMEA. • Office management assistant and facilities assistant. • Managed the FOH Rota.• Managed the suppliers to increase the quality and reduce the costs for the pantry products. • Pantry – inventory and purchasing. Managing adequate levels according to staff flow and holidays.• Developed arts, videos and research about sustainable products and substitutions for our Pantry. • Assisted the Head of Workplace Experience in EMEA with daily tasks when requested.• Assisted the other EMEA teams.• Venue research, selection, rates negotiations and bookings for Corporate in-house and external events.• Coordinated the catering team during the events.• Restaurant research, selection, and bookings Private dining• Responsible for the food supplier for staff lunch. • Initiated and maintained relationships with vendors.• Responded to supplier’s and customer’s accounts enquires.• Created and implemented processes across the EMEA region.• Partner with EUS and HCM to onboard new hires. Organize and distribute information about Building amenities and tours.• Assisted with T&E expense processing via Navan.• Cost Coding of Invoices & breakdown. Produced regular payment reports.• Developed cohesive procedures and training program for all WX Associates.• New joiner and visitor desk set up and welcome information. • Ensured office standards are met.• Office communications – circulation on general updates for all staff.• EMEA Culture Committee Ambassador. Show less

London, England, United Kingdom

• Building strong working relationships with clients and providing highest level of hospitality• Proactive and effective meeting room schedule management, ensuring maximum rooms utilization. • Assisted IT with equipment of the meeting rooms and updates, including zoom, Microsoft teams and private computers. • Developed the internal newsletter for London and NY office and arts for events and intranet.• Purchased stationery, catering, and cleaning products.• Responsible for… Show more • Building strong working relationships with clients and providing highest level of hospitality• Proactive and effective meeting room schedule management, ensuring maximum rooms utilization. • Assisted IT with equipment of the meeting rooms and updates, including zoom, Microsoft teams and private computers. • Developed the internal newsletter for London and NY office and arts for events and intranet.• Purchased stationery, catering, and cleaning products.• Responsible for mail, sending and distributing, phone calls, transfers, and emails (personal and reception)• Assisted the team at the AGM, offsite and the work sky trip.• Assisted all Personal Assistants with daily activities. • Assisted the NY team with weekly meetings.• Assisted the team with expenses.• Ordered transportation for the partners and staff when requested.• Registered new passes in the internal system and allocated access. • Responsible for all forms and procedures of new joiners and leavers. • Responsible for assigning and removing subscriptions to new joiners and leavers.• Responsible for arranging corporate photos and airbrushed requests. • Supported the team on ESG activities, developing arts and doing research about sustainable products and substitutions for London and assisted the NY office on their tasks.• Managed summer events, lunches, drinks, and other client events.• Coordinated the catering team during the events.• Communicated with the weekly chefs and purchase the order for the staff lunch.• Developed the weekly catering menus arts and allergen forms for staff and client lunches. Show less

London, Londres, Reino Unido

- Responsible for two receptions at 1 St. James Market and 2 St. James Market. - Registered visitors using Locale Property Management system.- Developed support materials to teach and improve staff.- Trained new elites (covers) and security team to use Locale and attend visitors during and after reception hours.- Created a personal development plan for all members of my team and help them to achieve their goals. - Ordered all stationary for both receptions, security team… Show more - Responsible for two receptions at 1 St. James Market and 2 St. James Market. - Registered visitors using Locale Property Management system.- Developed support materials to teach and improve staff.- Trained new elites (covers) and security team to use Locale and attend visitors during and after reception hours.- Created a personal development plan for all members of my team and help them to achieve their goals. - Ordered all stationary for both receptions, security team and communal areas. - Developed a risk assessment for both reception areas.- First contact for all tenants and clients and deal with requests and complains over email, telephone and in person. - Created a good channel between security, cleaning and maintenance teams to make sure all visitors and tenants receive a great customer service.- Ambassador of Office Concierge Forum to develop new ideas and projects for the whole portfolio.- Assisted my account manager to train other receptionists from St. James portfolio.- Provided general overall facility management services, including continuous monitoring of office/facility. - Responded to all facility inquiries and complaints, assess problems and take the necessary corrective action.- Reported on open and closed work orders and check the status of open work orders with the assigned party. - Coordinated special events in support of client - Assist with measuring and reporting key performance indicators against service level agreements.- Provided facilities helpdesk services and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product. Show less

London, Londres, Reino Unido

- Second in command at One Angel Court main building reception. - Welcomed guest and tenants during host procedures, directing them to the right place. - Registered visitors using Vicinities Property Management system.- Used Helpdesk to report issues within the whole property. - Developed support materials to develop staff/elite. - Trained new elites (cover team) and security team to use Vicinitee and attend visitors during and after reception hours. - Organized… Show more - Second in command at One Angel Court main building reception. - Welcomed guest and tenants during host procedures, directing them to the right place. - Registered visitors using Vicinities Property Management system.- Used Helpdesk to report issues within the whole property. - Developed support materials to develop staff/elite. - Trained new elites (cover team) and security team to use Vicinitee and attend visitors during and after reception hours. - Organized the calendar and meeting room for external and internal meetings.- Developed an online forum to share ideas from Angel court and other OC sites. - Created arts to help Lifestyle team to advertise events using Canvas app. - Did the reception passes audit using the security system C-cure 9000. Show less

London

• Gave training to new staff. • Supported colleagues with check in procedures and complains. • Provided customer service during the stay, guiding the guests to enjoy their stay. • Helped managers to deal with the apartment contract and the renews.• Prepared the rota for reception, cleaners and maintenance and organized covers when necessary. • Developed and implemented policies and processes.• Developed Risk Management strategy development and… Show more • Gave training to new staff. • Supported colleagues with check in procedures and complains. • Provided customer service during the stay, guiding the guests to enjoy their stay. • Helped managers to deal with the apartment contract and the renews.• Prepared the rota for reception, cleaners and maintenance and organized covers when necessary. • Developed and implemented policies and processes.• Developed Risk Management strategy development and implementation.• Managed supply chain and budgets for replacements.• Managed project works for new flats and returning flats.• Communicated frequently with client, landlords, and vendors to resolve issues and provide project status updates Show less

Leeds, England, United Kingdom

Supported customers from Lloyds Bank and Bank of Scotland over the phone withqueries about their accounts.Made payments, transfers, international transfers, ordered new products and bookedappointments.Dealt with complains and found solutions to satisfy the clients.

London, England, United Kingdom

- Checked in and out guests. - Helped customers with public transportation, places to eat and attractions to visit. - Worked together with the cleaning team to assure the flats were in good condition after departures.- Answered calls and e-mails of current and new guests.- Solved reservation conflicts and complains.

London

Receptionist and Doorman: -Attended new and regular customers. -Explained the campaigns -Added new customers into the system-Redeemed the vouchers of the app and groupon. Book sales staff: -Sold paper and machine books for all local and national games.-Explained the games and close the cashier. Floor staff: -Gave change.-Attended customers. -Claimed the winners and pay the prize.

Brazil

Marketing Supervisor: -Coordinated the internal and external marketing team. -Worked on individual skills of each employee. -Created monthly sales goal campaign. -Motivated the team and trained new team members.

Master Of Science - Ms, Internacional Project Management

Level 3 Award, Safety For Managers

Bacharelado, Business, Management, Marketing, And Related Support Services