Danilo Cudic Email & Phone Number

Assisting guests and crew members with satellite internet/network connectivity issues. Monitoring network performance through Palo Alto firewall, doing data forensics upon request from proper onboard authority, working closely with onboard IT department on resolving issues/escalating tickets to proper teams shore side. As a head of department I was responsible for hitting financial targets and making sure to deliver highest standard of customer support and reaching guest satisfaction scores. As a experienced Digital Communications Manager, I was also leader of team which was tasked with updating relevant documentation/policies and procedures that apply to this role.

Assisting guests and crew members with satellite internet/network connectivity issues. Monitoring network performance through Palo Alto firewall, doing data forensics upon request from proper onboard authority, working closely with onboard IT department on resolving issues/escalating tickets to proper teams shore side. As a head of department I was responsible for hitting financial targets and making sure to deliver highest standard of customer support and reaching guest satisfaction scores

Belgrade, Centralna Srbija, Serbia

Providing assistance to customers while choosing games/hardware and also providing technical support if needed.http://games.rs

Belgrade, Centralna Srbija, Serbia

Testing all aspects of given communications device and writing detailed article about them while paying attention that average reader would be able to clearly understand it.