Danilo De Marco Email and Phone Number

Tools: Nagios, Smart IT, VSphere, NetBackup 8.2, Jenkins, AutoSys, MobaXterm 11.1 (Toolbox), PowerShell, Remote Desktop, Outlook 2016, Mattermost, Skype for Business, Pulse Secure, Notepad++, IP Softphone.• Monitory and management of alerts from all IT environments.• Administration of IT incidents, work orders, requests and tasks.• Deployment of the features in development and production.• Creation, configuration, decommission and monitory of VMs.• Restore of folders, mailboxes and archives backup. • Exchange tapes of the robots at the datacenters.

● Incident management tools: ITSM Remedy, ServiceNow.● Monitoring tools tools: Power BI and Nagios (Dashboards).● Customer support: analysis and treatment of issues via SCCM remote desktop and CmRcViewer, software installation, configuration, maintenance and upgrade, MS Outlook 365 support (user configuration, PST, data recovery), VPN configuration, shared drive mapping (hostname and IP address), network configuration between servers, stations and printers.● System managemant tools: Active Directory, Registry Editor, Task Schedule, Services, LAPS, script edition and application (batches).● Communication tools: MS Outlook 365, MS Teams, Lync (Skype for Business), Zoom.

● Incident management tools: ITSM Remedy, ServiceNow, IBM Maximo.● Backup support: NetBackup and TSM monitoring and troubleshooting, infrastructure capacity monitoring, implementation and maintenance for virtual platforms and applications, implementation of duplication and replication policies (Valt, SLP, AIR), report development of Ops Center, policies migration between Master Servers, tape library maintenance, log analyses and issues solution, application of new features of the lastest versions of NetBackup to upgrade the platform performance, application of improvements (policies balance, capacity and performance management), basic commands in Spectrum Protect (TSM), homeoffice duty, continuous contact with Veritas support based in USA, Australia and England.● Storage support: Creation of LUNs and analysis of parameters used by the requesting environment in VMAX, EMC and NetApp, storage capacity recovery assessment for orphans LUNs, creation of storage groups and allocation of LUNs for environment replication, zoning configuration between switches (Brocade), configuration of initiator group, port group, masking view and storage group for later creation of replication (VMAX) and basic commands in Solution Enable (command line), assignment of LUNs in the VNX and Unity tools for file shares and file systems and quota parameterization, creation of reports and metrics for storage tools via SRM.● Communication tools: Skype for Business, Zoom, MS Outlook e Webex.

● Monitoring of backups in NetBackup and basic commands in Spectrum Protect (TSM).● Log analysis and troubleshooting of first level incidents.● Communication tools: TeamViewer for expert calls.

● Incident management tools: IBM Maximo. ● Customer service for first level support via phone, offering procedural instructions, opening incidents and redirecting incidents to responsible teams or specialists● field technicians attendance via phone for updating incidents status, dispatching of open incidents and rescheduling of incidents.● Communication tools: Sametime (chats) e Lotus Notes (e-mai).