As a member of the Global Reliability Team at Dell Financial Systems, my responsibilities include:- Collaborating closely with business and product teams, effectively communicating solutions to non-technical stakeholders to address challenges.- Mentoring and coaching junior engineers through one-on-one sessions.- Enhancing the Application Infrastructure by introducing and evolving tools for monitoring, deployment, continuous integration, and more.- Ensuring readiness for peak sales periods, such as holidays and black friday.- Reduce Mean Time To Respond, Mean Time To Resolve for defects on Dell's Finacial Systems.- Perform post production Smoke Test.- Ensure that Quality Indicators are being achieved.- Guaranteeing resilience in distributed systems, maintaining their flexibility and scalability.- Continuously identifying opportunities to streamline team activities through code refactoring, tool creation, and the implementation of SRE practices, such as Blameless Postmortems for production issues.

As the leader of a team comprising of 4+ engineers, I was tasked with the following responsibilities:- Creating new features for the Army's Controlled Item tracking system, that directly impacted over 200,000 customers.- Design and Build web scrappers and automations to extract data from courthouses and criminal records to aid the decision-making process.- Crafting new features for the Military Hospital, including the digital Referral Letters, keeping in mind the specific target audience of veterans and retirees (Improved UX).- Building dashboards for the Military Hospital during the Covid Pandemic to monitor medical supplies.- Manage the entire SDLC, ensuring quality and regulatory compliance.My management responsibilities included:- Leading the recruitment process for new Software Engineers.- Mentoring and coaching engineers through one-on-one sessions to align their career objectives with company goals, effectively reducing turnover.- Collaborating closely with the business team to define, design, and implement solutions to complex business problems, while negotiating timelines and balancing both business and technical constraints.- Introducing agile methodologies to the team, enhancing their ability to map business workflows and track product development efficiently.- Playing a pivotal role in technical decisions regarding software architecture, contributing to the design, development, and maintenance of complex projects.

Accenture Philippines:Oi Telecom Project- As subject matter expert, i was responsible for knowledge transfer about Kenan billing System.- Implemented the client's methodology in the development routine of the Philippine software factory. - Trained the team in telecom billing routines (Tariff, Billing, Post-Billing) - Responsible to identify skills among the developers to create specialized teams.Accenture Brazil:Oi Telecom Project- Act as a Point of Contact for the Philippines Software Factory.- Manage development process to assure that the clients expectations were met.- Act as a bussiness analyst (UML).- Support all the Software Testing Life Cycle (HP-ALM/Quality Center)- Unit Testing, System Testing, Integration Testing, Performance Testing and User Acceptance Testing.- Folow up after software deploy.BPO Project- Manage the Software migration from the client to Citrix XenApp.- Build an audit process for a revenue cycle team (VBA). CRM Cloud (RightNow/Oracle Service Cloud) Project- Member of the migration strategy team.- Built the first part of the data pipeline, wich controled the data flow accordingto the clients rollout strategy (PL/SQL).

Kenan Billing Software Factory: - Create Functional Designs and business flows.- Design Runbooks to be implemented in Control-M.- Software Documentation. - Develop new functionalities for Kenan billing system using C, shell script and PL/SQL.

- Kenan Billing Software Factory: - Develop new functionalities for Oi Telecom billing system using C language.- Test Support- Software Documentation.