Service Director, Business Analyst with Project Management experience. Demonstrated skills working across functions to gather requirements, clarify scope, identify operational solutions and implemento on-time and cost-efficient projects. Proven time-management skills to manage and prioritize multiple concurrent projects. Communications skills to effectively negotiate and facilitate requirements gathering discussions, deliver presentations and training programs to diverse audiences. Ability to develop and present training programs tailored to business needs.SwiftNet Certified Specialist / SWIFTNet Infrastructure Label & SWIFT Instructor Certified. Certified consultant in Swift applications, over 15 years of Swift experience. Professional experience in analysis, design and implementation IT projects, support in multiplatform systems and LAN / WAN networks, infrastructure, administration and support with specific focus for the company objectives, management and control of projects, training, personnel management and resources.Specialties: SWIFT, CSP, SIP, GPI, Sanctions Screening, service desk, IT management, cross border payments, project management, IT solutions, API´s and client relationship management.