Danilo Jimenez Email & Phone Number

Scottsdale, Arizona

Supports production applications, customer implementations to Early Warning products, and provides level 2 application support. Provide support data movement with internal and external sources, and provide on-call support for level 1 and level 2 escalation issues related to system connectivity. • Analyze complex business problems, recommend solutions, resolve operational or systems issues within the primary application; this includes supporting the supplemental middle ware apps, or the operating system.• Perform application configuration setups and modifications according to policy and documented audit controls.• Create and maintain documentation of operational processes and policies to conform to audit requirements. For Telco/Transmissions, this includes the client connection diagrams and all supporting client approvals.• Provide on-call support to Operations for “level 1 and level 2” escalation issues ensuring all required details are updated in the ticketing application.• Participate in annual Disaster Recovery functional drills and full scale tests.• Act as a resource to PCAs for training of standard activities, providing technical and functional coaching to junior analysts.• Assist in scheduled maintenance events that require application support on production systems.• Review new product features and determine any operational support changes that must be documented and implemented.• Maintain special database interface, and keep current documentation needed, to perform ad hoc queries for Client Operations, Data Analytics, or Account Management.• Provide Enterprise Platform support for Unix, Linux, Windows, Oracle, SQL, MS Office, MS Access,JAVA, .NET• Manage client implementations related to external connectivity needs such as telecom, SSL certs, networking, and transmissions.

Chandler, Arizona

• Focused efforts towards recovery, minimizing service disruption to Line of Business (LOB) in response to production-impacting technology incidents, in accordance with ITIL best practices, managed collaboration with in-house Support, Development, and 3rd-party vendors.• Virtual (Remote) and Office-Based Tier two Sr. Systems Analysts (onshore and offshore) responsible for production support and stability of over two dozen applications across the Mortgage Domain and 3rd-party vendors.• In-depth research, analysis, resulting in numerous Program Change Requests, Business Requirements Documentation, to resolve programming deficiencies, provides enhancements to Mortgage Domain loan origination applications within Consumer Banking Technology & Operations.• Responsible for monitoring the Loan Closing services web sites with a user base across the Consumer Banking Technology & Operations - used for credit reports, home and property valuations, flood determination, and title/closing documentation.• Responsible for monitoring and respond to application/network monitoring center leveraging tools including Intrascope, Sitescope, Splunk, and combined with traditional SNMP tools and monitor critical applications, thereby increasing availability, reducing restoral times.• Prompt and efficient coordination of urgent issues and outages, including senior executive notification, engagement of support partners and necessary technical teams for triage, and quality communication channels with the lines of business for regular updates and validation.• Measure on key indicators that align with company goals and strategy to ensure success for the team and enterprise: acknowledgment and restoral SLA's, customer survey metrics, and individual performance management scorecards.• Responsible in overseen day to day Incident and Problem ticket management using ITIL methodologies within the IBM Tivoli toolset (Maximo).

Chandler, Arizona

• Responsible for the day-to-day operations of the Mortgage Origination Systems, responding to production issues impacting Countrywide Financial user-base.• Oversaw implementation of new business specifications for AdvantEDGE Origination applications and 3rd Party vendors. • Coordinated Client releases, full and incremental builds for the Mortgage Origination system. • Communicated change processes and project statuses to varying business levels and organizations.• Incident management and support to reduce production impact during systems outages for over 100 banking applications. Duties also included root cause analysis for system outages.• Created system enhancements and productivity improvements for internal AdvantEDGE Origination systems in order to reduce Help Desk ticket creation and promote system stability.• Planned and implemented information technology projects, such as Remedy Call Tracking system to align with business priorities.• Responsible for monitoring and respond to application/network monitoring center leveraging tools including Intrascope, Sitescope, NetiQ, and combined with traditional SNMP tools and monitor critical applications, thereby increasing availability, reducing restoral times.