Danilo Jimenez Email & Phone Number

Scottsdale, Arizona

• Supports production applications, customer implementations to Early Warning products, and provides level 2 application support. Provide support data movement with internal and external sources, and provide on-call.
• Analyze complex business problems, recommend solutions, resolve operational or systems issues within the primary application; this includes supporting the supplemental middle ware apps, or the operating system.
• Perform application configuration setups and modifications according to policy and documented audit controls.
• Create and maintain documentation of operational processes and policies to conform to audit requirements. For Telco/Transmissions, this includes the client connection diagrams and all supporting client approvals.
• Provide on-call support to Operations for “level 1 and level 2” escalation issues ensuring all required details are updated in the ticketing application.
• Participate in annual Disaster Recovery functional drills and full scale tests.

Chandler, Arizona

• Focused efforts towards recovery, minimizing service disruption to Line of Business (LOB) in response to production-impacting technology incidents, in accordance with ITIL best practices, managed collaboration with.
• Virtual (Remote) and Office-Based Tier two Sr. Systems Analysts (onshore and offshore) responsible for production support and stability of over two dozen applications across the Mortgage Domain and 3rd-party vendors.
• In-depth research, analysis, resulting in numerous Program Change Requests, Business Requirements Documentation, to resolve programming deficiencies, provides enhancements to Mortgage Domain loan origination.
• Responsible for monitoring the Loan Closing services web sites with a user base across the Consumer Banking Technology & Operations - used for credit reports, home and property valuations, flood determination, and.
• Responsible for monitoring and respond to application/network monitoring center leveraging tools including Intrascope, Sitescope, Splunk, and combined with traditional SNMP tools and monitor critical applications.
• Prompt and efficient coordination of urgent issues and outages, including senior executive notification, engagement of support partners and necessary technical teams for triage, and quality communication channels with.

Chandler, Arizona

• Responsible for the day-to-day operations of the Mortgage Origination Systems, responding to production issues impacting Countrywide Financial user-base.
• Oversaw implementation of new business specifications for AdvantEDGE Origination applications and 3rd Party vendors.
• Coordinated Client releases, full and incremental builds for the Mortgage Origination system.
• Communicated change processes and project statuses to varying business levels and organizations.
• Incident management and support to reduce production impact during systems outages for over 100 banking applications. Duties also included root cause analysis for system outages.
• Created system enhancements and productivity improvements for internal AdvantEDGE Origination systems in order to reduce Help Desk ticket creation and promote system stability.