Engineer and Master in Production Engineering with an MBA in Quality Management. I have over 5 years of experience in Quality Management, Continuous Improvement, Project Management, and Process Analysis in both manufacturing and construction environments. I am currently pursuing a degree in International Business and started my journey with the ServiceNow platform, focusing on obtaining my first certification as a Certified System Administrator (CSA).I am passionate about leveraging my technical skills and engineering background to drive quality and efficiency improvements in dynamic environments. Eager to continue growing in the field of ServiceNow and expand my expertise in International Business to support global operations.- ServiceNow Expertise: Proficient in configuring ServiceNow for new service catalog , workflows, notifications, App Engine, table, forms and list manipulation, macros, business rules, API integration, UI policies, and more.Technical Skills:- Experienced in programming languages such as HTML, JavaScript, and other functional programming languages.