Danilo Martinez Email and Phone Number

Lead and design network, data center, and security policies to ensure optimal IT infrastructure.Manage user creation, permissions, and access controls across multiple systems.Oversee equipment purchasing and inventory management, ensuring timely and cost-effective procurement of IT resources.Lead and mentor a team of 5+ help desk professionals, providing training and support to improve team efficiency and customer service.Collaborate with other departments to assess IT needs and deliver solutions aligned with business objectives

Managed service desk operations for a global client, handling incident management, issue resolution, and escalation processes.Greatly contributed and maintained a comprehensive knowledge base, improving issue resolution time and reducing repetitive inquiries.Administered Microsoft Azure and Entra ID environments for user management, ensuring compliance with internal security standards.Provided remote troubleshooting and technical support, maintaining high client satisfaction and meeting SLAs consistently.