Danilo Miranda Email and Phone Number
Hi, I am Nilo! If you're into movies, anime, travel, and exploring new things, count me in! I am a problem solver, well-versed in various fields. Holding a degree in Hotel and Restaurant Management, my career had a jumpstart in the Hospitality industry, afterwards exploring the BPO industry in a Customer Support position, where I later ventured into Quality Assurance that has honed my attentiveness, rigorousness and keenness to details. Having acquired a combination of communication, customer service, quality assurance, organization skills during my endeavors, I am all set to bring these skillset to your table.
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Qa AnalystTelrcom Solutions Inc.
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Qa AnalystTelrcom Solutions, Inc. Jun 2023 - Jun 2024Responsible for assisting in the setup, execution, and breakdown of various events hosted at our hotel. Will work closely with the banquet manager, event planners, and catering staff to ensure seamless coordination and delivery of exceptional guest experiences. To leverage my skills and competencies in Bookkeeping industry to contribute effectively to a dynamic team while continuously developing my professional abilities in a challenging and rewarding environment.
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Chat Support RepresentativeTelrcom Solutions, Inc. Apr 2022 - May 2023Responsible for delivering exceptional customer service through online chat interactions. Preparing engaging and interesting topics and respond to all incoming messages in a creative manner. Collaborate with team leads to ensure consistent and effective customer support. Ensure timely responses to incoming messages from external clients in accordance to guidelines. Meet and excel performance targets, including response time and chat volume goals in accordance to guideline.
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Barman, Houseman And WaiterCrowne Plaza Manila Galleria Apr 2018 - Mar 2022Responsible for the overall assessment of the quality of performance of our chat support representatives who deal with our existing and potential customers. Monitors the chat responses of the agents and evaluate according to demeanor, technical accuracy, and compliance with the company’s policies, procedures, and key performance metrics. Assisting in creating, developing, and implementing the chat quality processes and procedures, as well as making recommendations for the enhancement of the training materials as needed to improve the overall chat experience of the customers.
Danilo Miranda Education Details
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Systems Technology InstituteHotel & Restaurant Management -
La Immaculada Concepcion School
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Academia De San Bartolome De TaguigHotel & Restaurant Management
Frequently Asked Questions about Danilo Miranda
What company does Danilo Miranda work for?
Danilo Miranda works for Telrcom Solutions Inc.
What is Danilo Miranda's role at the current company?
Danilo Miranda's current role is QA Analyst at Telrcom Solutions Inc..
What schools did Danilo Miranda attend?
Danilo Miranda attended Systems Technology Institute, La Immaculada Concepcion School, Academia De San Bartolome De Taguig.
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