• providing support to NCR customers; problem identification, analysis, diagnosis andresolution• customize and provide business data for knowledge applications• escalating issues to a higher level when no simple solution can be identified• answering incoming calls and emails• creating and updating tasks in ServiceNow

• Providing technical support for all user questions and problems• Solving inquiries via live chat support or email• Monitoring and keeping important information up to date• Passing feedback and suggestions to relevant departments• Improving work processes and providing quality customer service• Writing reports, inventory management and many other IT-related function