I am a professional with over 13 years of experience in the operations area, during which I have specialized in franchise network management. Throughout my career, I have developed skills in leading multifunctional teams. My experience includes managing the implementation of new units, implementing technologies, and managing and executing innovative projects, as well as internal and external consulting, where I analyze data and implement commercial strategies to drive unit growth and improve processes. I am committed to operational excellence and process optimization, always looking for ways to increase the company's productivity and efficiency. I have solid knowledge in team management, effective communication, and problem solving. With a strong focus on stakeholder relationships, I am able to establish long-lasting partnerships and contribute to collective success. I have critical thinking that allows me to analyze information logically and make informed decisions. I am also skilled in time management, task organization, and activity prioritization, always with empathy and a creative approach to innovation. I am always looking for new challenges and opportunities that allow me to continue to grow and contribute in a meaningful way. Email: niloo.oliverra@icloud.com