General management executive with extensive experience in different sectors, such as automotive, automotive, technology, startups, agribusiness, services and electric energy, managing complete P&L, as well as developing and expanding new businesses.23 years of experience leading multidisciplinary teams, managing projects and operations, through strategic vision, with a focus on the client.Known for facing different challenges with resilience and good humor, overcoming obstacles without losing focus and objective.Having the ability to learn and adapt quickly to different scenarios with an open approach to new ways of thinking and adapting to new business environments.At Contabilizei, I have led the transformation of the accounting and tax field, integrating technology and innovation, providing services and products to simplify and improve the management of our clients. My mission is to simplify processes and foster an innovative ecosystem, always with a close eye on the needs of each client.Previously, at CPFL Energia and Capgemini, we managed accounting, tax, HR and financial services in large SSCs and BPOs, where we developed and applied BI tools for automation and control of delivery management in real time, automation technology solutions, internally or with partners, to gain quality, scale and reduce costs, with a focus on customer satisfaction.Experience: * Business management including Operations and P&L, using OKR/KRs/KPIs as tools for strategic drivers.* Management of Corporate Financial Operations or BPOs, in large companies, including tax, financial, accounting and HR areas (P2P, R2R, O2C, TAX and HRO).* 13 years of experience in management and implementation of service centers (CSC-SSC) and large international operations, with a focus on results, cost optimization, governance, innovation and continuous improvement.Design, implement and execute customized solutions using governance tools, Lean, VSM, design thinking, and automation.* Management of highly complex contracts in companies in the automotive, technology, startups, agribusiness, services, and electric power sectors.* Improving customer relationships, expanding businesses, identifying new opportunities, and providing sales support for new proposals.* Talent management, building a supportive environment, keeping employees motivated for new challenges, providing fair and real-time feedback, and creating value for the team and the company.