Responsible for sales operations in USA, LATAM and The Caribbean!- Strategic Planning: Develop and execute strategic plans to optimize operational efficiency and achieve regional business objectives.- Team Leadership: Provide strong leadership to the regional operations team, fostering a culture of accountability, collaboration, and continuous improvement.- Performance Management: Monitor and evaluate operational performance metrics, implementing corrective actions and process enhancements to drive productivity and quality standards.- Client Relationship Management: Collaborate closely with clients to understand their unique needs, anticipate challenges, and deliver tailored solutions exceeding expectations.- Compliance and Risk Management: Ensure adherence to regulatory requirements and industry best practices, mitigating risks associated with global mobility operations.- Vendor Management: Oversee relationships with vendors and service providers, negotiating contracts and ensuring alignment with service level agreements.- Financial Management: Manage regional budgetary allocations, monitor expenses, and identify opportunities for cost optimization and revenue growth. Provide financial analysis and forecasting to support strategic decision-making.- Financial Reporting: Prepare regular financial reports, including budget variance analysis, profit and loss statements, and cash flow projections.- Expense Control: Implement cost control measures to optimize operational expenses while maintaining service quality and client satisfaction.- Revenue Generation: Identify opportunities for revenue growth, cross-selling services, and expanding market share within the region.

Team management;Manage and close sales deals with leads coming from the main distribution channels;Help define and implement our sales strategy;Identify, source, negotiate, close and manage partnerships with key corporates and business partners, to drive corporate and customer growth;Source, identify and activate online and offline sales channels;Help design and implement internal automated, optimized and scalable sales processes;Identify key customer needs and work closely with the product and renovation team to implement them;Identify all sales processes and all gaps.A track record in sales in fast-growing companies, managing sales and handling customer support;Great communication and negotiation skills; A broad connected network of highly relevant companies and the skills to grow all types of businesses. Specialized in RFI, RFP and RFQ.Passion for ED&I, and people management. Specialist in Relocation and Immigration. End-to-end process delivery. Guidance for external and internal consultants. Personalized delivery service.Management of the Relocation and Immigration team.Specialized in hiring new talent and training them for the roles.I helped increase the revenue of the Relocation department by 550% in 2022 and 1700% compare 2021. In 2023 me and my team increased the revenue from Relocation and Immigration sector in 800% compare last year.

Vice-Coordinator of the Relocation Committee at ABEMMI. Assisting everyone in the sector and especially our expatriates in obtaining more efficient services and consistently delivering the best from all relocation companies in Brazil. We will have the opportunity to make a significant difference in the lives of those facing a major change. IOur involvement will help make the transition to a new environment smoother, more welcoming, and dependable.

Development of new Relocations/Global Mobility Services business opportunities in Latim América, Directly reporting to the Country Manager in Brazil and indirectly to the CEO and VP os Sales of América, Supervision and manager of new and old accounts, Achievement of budgeted targets and margins, Managing RFP's/RFI's. Strong relationships with stakeholders, HR and buyers team. Development and management of all LEAD ( qualifying and disqualify) for LATAM region. Management margin and budgets per month/year for all services.Experience in Sales Management and marketing strategies. Responsible for 5 new long-term global contracts 2mm per year.

Responsible for sales planning, control, development, and management of customers and new customers in Brazil.Main responsibilities:-Visiting clients and companies.-Prospecting new customers.-Offering all the services available from the company.-Developing and executing periodic meetings to build customer loyalty.-Maintaining constant follow-up.-Following a pre-established sales strategy for the potential market.-Keeping up-to-date knowledge of the competition and their strategies to have a better argument and selling power.-Issuing visit reports and sales contact reports.-Increasing cross-selling for the company.-Monitoring processes inherent and related to the role.

Solid experience in customer prospecting and retention, specializing in automotive and accessories sales. I have worked as a Sales Team Coordinator, leading a team of 9 sales representatives. I possess skills in delivery management and quality control of vehicles and accessories. Committed to achieving daily, biweekly, and monthly goals and delivering results. I regularly conduct checks on fixed and variable expenses of the store for resource optimization.Key Skills:Customer Prospecting and RetentionAutomotive and Accessories SalesTeam Coordination and LeadershipDelivery Management and Quality ControlGoal-oriented and Results-drivenMonitoring of Fixed and Variable ExpensesProfessional Experience: Sales Team CoordinatorEfficiently led a team of 9 sales representatives, providing guidance, training, and motivation to achieve sales targets and exceed customer satisfaction goals.Actively participated in customer prospecting activities, utilizing effective sales techniques to convert leads into loyal customers.Extensive knowledge of automotive products and accessories, effectively communicating features, benefits, and prices to customers.Supervised the entire delivery process, ensuring timely and accurate vehicle handovers while maintaining a high standard of quality control.Implemented strategies to enhance the customer experience and build lasting relationships, resulting in increased customer retention rates.Monitored and analyzed sales data, identifying trends and areas for improvement, and implementing targeted sales initiatives to drive revenue growth.Maintained accurate records of fixed and variable expenses, regularly reviewing and optimizing costs to maximize profitability.Collaborated with cross-functional teams, including finance, marketing, and services, to ensure seamless operations and exceptional customer service.

Experience in people management, administrative and financial processes in dealerships. Specialized in vehicle billing, accounts payable and receivable, and providing support for sales and operations. Advanced skills in the use of SAP/NBS. Expertise in margin calculation, expense control, and revenue recording. Experience in managing teams of up to 5 employees. Providing support to the management team with managerial information and report preparation.Key Skills:People ManagementAdministrative and Financial ProcessesVehicle BillingAccounts Payable and ReceivableSales and Operations SupportAdvanced SAP/NBS ProficiencyMargin Calculation and Expense ControlManagerial Report PreparationProfessional Experience: Administrative and Financial ManagerEffective team management, supervising up to 5 employees, and promoting team development and motivation.Responsible for the control and execution of administrative and financial processes in the dealership, including vehicle billing, accounts payable and receivable.Providing strategic support to sales and operations teams, ensuring an efficient flow of information and resources to optimize performance.Frequent use of SAP/NBS for financial records, accounting, and reporting tasks.Calculation of profit margins, monitoring and control of expenses and revenue entries, ensuring the financial health of the dealership.Close collaboration with the management team, providing managerial information, financial analysis, and preparing reports to support strategic decision-making.Implementation of processes and policies to improve operational efficiency and the quality of services provided by the dealership.Ensuring compliance with current financial and tax regulations.

Experience in managing payments of bills, cars (Floor Plan), and overall company expenses. Proficient in using SAP/NBS for accounts payable, generating monthly payment reports. Skilled in expense and cost controls.Achievements:Implemented improvements in the payment process for bills, enhancing efficiency and accuracy.Created comprehensive spreadsheets to enhance control over paid bills, interest, and fines.Developed a project idea to reduce administrative and operational expenses.Experience: Financial AnalystResponsible for managing payments of bills, cars (Floor Plan), and general company expenses.Utilized SAP/NBS for efficient and accurate processing of accounts payable.Generated monthly payment reports to monitor and track expenses.Implemented controls and measures to manage and control expenses and costs effectively.Identified opportunities for process improvement and implemented strategies to enhance efficiency.Created and maintained comprehensive spreadsheets to track paid bills, interest, and fines.Collaborated with cross-functional teams to identify cost reduction opportunities and implemented a project to reduce administrative and operational expenses.Ensured compliance with financial policies and procedures.Skills:Accounts PayableExpense and Cost ControlSAP/NBS ProficiencyFinancial ReportingProcess ImprovementSpreadsheet ManagementProject Ideation and Implementation

Temporary Contract - 4 monthsControl of Danfe issuance in the import department of Lanxess (Chemical Industry). Frequent use of SAP for accounts payable, monthly shipment reports.Achievements: Improvements in the Danfe issuance process. Creation of spreadsheets for better control of maritime and air shipments.

Experience in controlling Central Bank regulations and audits. Provides support to internal clients and ensures compliance with norms and procedures. Skilled in fraud prevention.Achievements:Implemented facilitator systems for the sales line, streamlining processes.Developed a manual for the process of opening personal current accounts.Provided feedback on service level agreements (SLAs) for opening current accounts.Led projects for "In Company" current account openings, improving the efficiency of the process.Implemented strategies to enhance fraud prevention, conducting critical and detailed analyses to reduce fraud in account and credit openings.Experience: Junior Operations AnalystControlled Central Bank regulations and ensured compliance with audit requirements.Provided support to internal clients, addressing inquiries and resolving issues.Implemented systems and processes to facilitate account opening procedures.Developed a comprehensive manual outlining the process for opening personal current accounts.Monitored and reported on service level agreements (SLAs) for current account openings.Led projects to streamline and expedite the account opening process for corporate clients.Conducted critical and detailed analyses to identify and prevent fraud in account and credit openings.Collaborated with cross-functional teams to implement fraud prevention measures.Maintained accurate records and documentation to ensure compliance with regulatory requirements.Skills:Central Bank RegulationsAudit ComplianceClient SupportProcess ImprovementFraud PreventionDocumentation and Record-keeping

Highly skilled Junior Credit Acquisition Analyst with expertise in analyzing the opening of personal checking accounts according to Bacen regulations, fraud prevention, and initial credit analysis. Proven track record of successfully reducing annual fraud losses by R$250,000 in current account openings. Experienced in developing training courses for the Sales team and implementing cost reduction projects in the process of opening current accounts and derivatives.Key Skills:Credit AnalysisAccount Opening ProceduresFraud PreventionRisk AssessmentCompliance with Bacen RegulationsProcess ImprovementCost ReductionTraining and DevelopmentProfessional Experience: Junior Credit Acquisition AnalystConducted thorough analysis of personal checking account applications to ensure compliance with Bacen regulations and internal policies.Implemented effective fraud prevention measures, resulting in an annual reduction of R$250,000 in fraud losses related to account openings.Developed and delivered training courses to the Sales team, enhancing their understanding of credit acquisition procedures and fraud detection techniques.Led a project focused on reducing costs in the process of opening current accounts and derivatives, resulting in significant savings for the bank.Collaborated with cross-functional teams to streamline account opening procedures, improving efficiency and customer experience.Conducted initial credit assessments of applicants, assessing their financial history, creditworthiness, and risk profile.Maintained accurate documentation and records of credit analysis and account opening procedures.

Professional Summary:Dynamic and results-oriented professional with experience in working directly with Branch Heads and managers, providing support in generating managerial reports, overseeing account opening processes, and driving new business development with pre-established goals. Skilled in delivering exceptional customer service to both internal and external clients.Key Achievements:Played a key role in the establishment of the Direct Sales Force department, developing reports on the number of accounts, insurance policies, and loans per manager and region.Implemented streamlined processes for managerial reporting and expense control across branches and managers.Successfully increased the client portfolio by 10% annually.Experience: InternCollaborated with Branch Heads and managers, providing support in generating managerial reports and analyzing key performance indicators.Oversaw the account opening process, ensuring compliance with regulatory requirements and internal policies.Actively engaged in prospecting new business opportunities, working towards pre-established goals and targets.Demonstrated exceptional customer service skills while interacting with external and internal clients, addressing inquiries and resolving issues.Assisted in the structuring and implementation of the Direct Sales Force department, contributing to the development of efficient processes and reporting systems.Contributed to expense control initiatives by monitoring and analyzing spending patterns across branches and managers.Skills:Relationship BuildingCustomer ServiceSales ProspectingData AnalysisReporting and AnalyticsAccount Opening ProcessesExpense ControlMicrosoft Office SuiteTime ManagementStrong Communication Skills