I'm responsible for managing the onboarding department, developing the team to achieve the goals and results expected by the company.As a manager, my main responsibility is to ensure that the onboarding team has all the necessary resources to deliver the best experience to our customers. For this, I seek to offer training and ongoing mentoring so that everyone can develop new skills, and evolve professionally.On the operational side, I manage the workload, delegating projects based on performance indicators and team metrics, that are updated daily. I am also responsible for providing guidance and training to sales partners, in order to ensure the best alignment in the sale of our services, as well as supporting escalation requests for projects.I work side-by-side with managers and team leads from other areas, aligning work processes, and also in the development of side projects.The main improvements that these projects have brought to the company are::- improved communication between departments, ensuring greater understanding of the entire work, and reducing service delays and wrong escalations due to lack of process knowledge;- improvement in the customer journey, since through the alignment between areas, it was possible to make adjustments to non-optimized processes, that were causing delays and difficulties in customer service;- reduction of approximately 50% in the onboarding duration through the launch of a management tool that increases customer visibility of deadlines and responsibility during all stages of the onboarding;- increased service evaluation in onboarding, through the creation of well-defined implementation processes, and carrying out the analysis of satisfaction surveys to obtain valuable feedbacks.

Responsible for leading the onboarding team in the pursuit of results and goals established by the company.As a leader, I provided feedback on the team's performance, and guidance to ensure the best customer experience during the onboarding project.I performed the alignment and definition of new improvement processes in the department, and among other related areas.I was also responsible for providing guidance and training to sales partners, in order to ensure the best quality in the sale of our services, as well as supporting the escalation requests related to projects.

Responsible for managing the onboarding project of VOIP telephone system for Enterprise customers. Responsible for setting the project schedule, for scheduling training and configuration sessions and for managing all departments involved in the project.

Responsible for managing the onboarding project of VOIP telephone system for Enterprise customers. Responsible for setting the project schedule, for scheduling training and configuration sessions and for managing all departments involved in the project.

Management of the clients onboarding projects in the Jive PBX service. Technical support and troubleshooting of network and telecomunications issues. Contact with clients to configure and train them in the Jive systems.

Allocated in the Arval Brasil client. In-house technical support for hardware, software, networking, printers, and telephony issues. VIP support for the board of directors. Contact with suppliers and expense management. Opening incident tickets in English.

Technical support to employees and customers, hardware and networking support, software configuration. Statistical reporting; SQL and MS Access database management; Web pages development; .NET systems development (C # and VB.NET).