I am a motivated and committed professional with extensive experience providing a high level of customer service support. I stand out for proactively identifying and resolving customer concerns and doubts to ensure a positive experience, listening to their needs, and offering personalised recommendations based on their preferences. With excellent communication and interpersonal relationships, I excel in managing and coordinating the customer service team to deliver a seamless and positive experience for all clients, fostering a positive and collaborative work environment. With administrative experience and a background in business, I am passionate about continuous improvement, constantly seeking to identify inefficiencies and cost optimisation opportunities. I am proactive and dynamic, which allows me to accept new responsibilities and challenges.•Excellent experience providing exceptional customer support and ensuring a seamless shopping experience, contributing to the growth of businesses and the achievement of key financial goals.•My extensive experience in customer service, coupled with excellent communication skills and strong interpersonal relationships, enables me to interact with customers effectively, ensuring their complete satisfaction by promoting excellent service. •Strong ability to handle and resolve customer complaints and issues with tact, empathy and efficiency.•With experience in managing customer service teams, I can deliver training to guide the team to provide excellent customer service, instilling confidence in my leadership skills.•Proficient in maintaining and updating databases with relevant information and data, ensuring the accuracy and integrity of the information. •Demonstrated ability to create and manage spreadsheets to organise information, establish internal controls, and develop management reports. •Project Management skills, able to assist with project coordination and support various departments as needed.•Strong performance in contract management, ensuring accurate compliance with clauses.•Strong performance in marketing, events and social media, capable of developing a strategy to promote the brand and creating content to drive traffic and increase sales.•Strong organisational skills, able to manage multiple tasks, prioritize efficiently, and keep records organized.•Elevated capacity for planning and prioritizing tasks, which allows me to meet goals and deadlines.•High productivity, able to carry out several activities simultaneously and accept new responsibilities.Email: danilo827.ds@gmail.com
