Danilo Dos Santos Email & Phone Number

Brisbane, Queensland, Austrália

• Accountable for providing exceptional customer support and a seamless shopping experience, ensuring the business grows and meets key financial goals.• Interact with customers to provide support and information about exchange programs, application processes, and visa requirements, thereby playing a crucial role in enhancing customer satisfaction. • Responsible for maintaining a close and positive relationship with students by providing responsive communication and support from their arrival through workshops and events, ensuring customer loyalty. • Accountable for leading events, workshops, and training sessions for the support team across Australia, aligning processes and implementing continuous improvements in the department. • Responsible for handling all marketing and social media to promote services and engage with clients, bringing innovative ideas to outperform competitors and enhance the company's reputation. KEY ACHIEVEMENTS: • Through my role, I implemented an effective routine for creating differentiated digital content, which significantly increased viewing traffic and consequently led to a substantial increase in sales.• I developed a customer retention program, increasing customer loyalty by 28%.• I have been recognized by my superiors for my ability to handle and resolve customer complaints and problems with tact, empathy and efficiency.

Brisbane, Queensland, Australia

• During this period, I moved to Australia to undertake part-time jobs to achieve fluency in the English language, in addition to having contact with the culture and customs of the country.KEY ACHIEVEMENTS: • I achieved advanced fluency in English to communicate clearly in less than two years, developing the ability to deal with problems, adapt to changes, overcome various obstacles, and resist the pressure of adverse situations, which made me a resilient professional. In addition, I developed the ability to relate to people from other cultures, which enhanced my ability to create and maintain excellent interpersonal relationships.

Curitiba, Paraná, Brazil

• Accountable for supporting a customer service team and offering practical solutions to customer service-related problems.• Ensure complete customer satisfaction by resolving problems, complaints, and queries and quickly responding to customer requests.• Responsible for managing daily office operations and providing administrative support to the team, ensuring efficiency in the daily workflow.• Accountable for maintaining and updating the database with relevant information and data, ensuring the accuracy of the information. • Create and manage Excel spreadsheets to organize information, create internal controls, and develop management reports to aid decision-making.• Assist with project coordination and support various departments as needed.• Control stock, quote and purchase products, ensuring efficient replenishment of office supplies.• Participate in meetings, write, organize and document minutes.KEY ACHIEVEMENT: • I improved customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analysing results.

Balsa Nova, Paraná, Brazil

Responsible for ensuring excellent customer service, ensuring a high satisfaction rate.Accountable for updating data in the SAP system.Liable for developing spreadsheets for internal controls.

Diploma, Business Administration And Management, General

With an emphasis on real case studies and practical projects, the course aims to develop analytical, problem-solving, interpersonal.

Bachelor'S Degree, Business Administration And Management, General