Danilo Toro Email & Phone Number

- Processing of factoring loans negotiated by the front office- Maintenance of the department's customers on our systems- Follow up of maturing loans

- Fixed-term deposits - Margin call workflows - Cash reconciliation

Panama

- In charge of the accounts payable process- Use of the Bank's financial core on a daily basis- Planning and implementation of a new purchasing tool- Software projects for the Purchasing Department- Handling of confidential information

Panama

- Complying with standard procurement procedures in the Supply Chain- Processing requests for non-catalog products- Negotiation and follow-up with vendors- Keeping requestors updated on status of procured products- Quoting- Setting freight conditions for shipping- Daily use of SAP

- Process management and process documentation- Process analytics- Flowchart design- Defining Standard Operating Procedures (SOP's)- Process implementation- Continuous improvement (Kaizen)- Process auditing- Key Performance Indicators (KPI's) implementation and analysis

Panamá

- Handle inbound calls from customers- Conduct outbound calls regarding mortgage and payment status- Walk customers through their mortgage payments- Review balances and provide accurate statements of account- Assist customers with payment disputes and/or incorrect balances- Ensure satisfactory customer experience

Panamá

- In charge of sales services- Prepare purchase agreements and deeds of sale and transfer- Update customers on the status of their purchase- Process documents until they've been reviewed, approved and/or issued by the institutions involved (bank of the developer, bank of the client, Public Registry of Panama, Ministry of Economy and Finance, Ministry of Housing, and others)

Mba

Industrial Engineering