Danilo Bertin Email & Phone Number

Involvement with the credit team, foreign exchange, and foreign trade team of corporate accounts, directly engaged in management, planning, and consistency in the relevant area flows, from user research and usability testing, to project and prototyping of user interactions and experiences, documentation, execution, and follow-up handoff with the technology.

Performance with the PME (Corporate Account) team, working directly in the flows and cross journeys, knowing the flows of the related teams, research and usability user tests, design and prototyping interactions of user experiences, documentation, execution and handoff monitoring with the technology team and other stakeholders.

Responsible for monitoring, mentoring and management of the design team on the quality of deliveries, development and improvement of processes and tools.

Indirect contract with Banco BTG Pactual, with the PME (Corporate Account) team, working directly in the flows and cross journeys, knowing the flows of the related teams, research and usability user tests, design and prototyping interactions of user experiences, documentation, execution and handoff monitoring with the technology team and other stakeholders.

Promote and represent the needs of users within the Expansion Corporate Accounts, Pix and Receivables teams, implementing design frameworks, knowing workflows and journeys of related teams, analysis and elaboration of metrics, feedbacks, documentation, research and usability tests with users, facilitate interaction dynamics, design and prototyping of.

Promote and represent the needs of users within the Expansion Corporate Accounts, Pix and Receivables teams, implementing design frameworks, knowing workflows and journeys of related teams, analysis aof feedbacks, documentation, research with users, design and prototyping of interactions and user experiences, ensuring established communication and design.

Florianópolis, Santa Catarina, Brasil

Parallel performance as UX Designer generalist, conducting user and market research, creating personas and scenarios to identify behaviors and activities, information architecture for better experience and data hierarchy, development of prototypes and product tests.

Florianópolis, Santa Catarina, Brasil

Parallel action in the elaboration of the test plan and scenarios, registration of non-conformities and implementation of procedures according to the specifications described as Product Owner.

Florianópolis, Santa Catarina, Brasil

Parallel action, ensuring a clear understanding of the requester's needs, conceptual integrity of the functionalities, as well as identification and indication of bugs and improvements to be made, approving the developments for authorization of delivery of the final project.

Florianópolis, Santa Catarina, Brasil

Parallel action in understanding, planning, organizing and acting on services/products, understanding the profile of internal and external users to guarantee improvement in quality, performance and market competitiveness.

Florianópolis, Santa Catarina, Brasil

Direct performance in the dimensioning of requirements, configuration, parameterization and implementation of systems, approval of processes and application training to users (customers and internal employees). Immediate resolution of customer needs, as well as support in solving problems and technical incidents under joint action with the development.

São Paulo E Região, Brasil

Development of activities related to the implementation and management of strategic partnerships, creation and development of products, development and management of Intranet, negotiation of adjustment application (IGPM), preparation and updating of processes in the commercial sector and preparation of management reports.

São Paulo E Região, Brasil

Perform activities related to product design, preparation of commercial proposals, implementation, account management, monitoring of non-conformity processes, operational support, crosseling and after sales.

Santana, São Paulo - SP

Carry out activities to support the Quality Management System, involving the analysis of standards, providing information to support new training and/or recycling, monitoring the applicability of non-compliance forms and improvement actions, aiming to contribute to the achievement of the objectives established by company.

São Paulo E Região, Brasil

Carry out any service related to 24h assistance (Auto, Residential, Funeral), receiving contact via phone or system, providing guidance and feedback to customers and service providers. Internal procedures, quality standards and pre-established costs, aiming at the full satisfaction of institutional, final and internal customers. Complying with the rules.