Danilo Jusan Ii Dimaculangan Email & Phone Number

• Remote Role• Equipment monitoring and escalation to the appropriate support dept• Opening/solving/following-up inbound/outbound trouble tickets resulted from the daily carrier business• Accommodating carrier capacity requests in collaboration with Switching• Routing KPIs, internal systems, and links with serviced departments• Troubleshoot the issues reported by the Nobel customers• Servicing retail and carrier departments in meeting the SLAs based on established product KPIs• Perform manual testing of providers routes to validate issue resolution• Perform manual testing of providers routes to validate product quality• Monitor standard alerts for carrier capacity and escalate potential issues• Monitor standard alerts for short duration calls and escalate potential issues

Pasig, National Capital Region, Philippines

• Monitored TPG group national IT Network. • Raised incident tickets in response to monitoring alerts and reports from internal/external customer reports. • Works with internal and external engineering teams to resolve outages.• Managed and communicate the incident as per incident metric and guidelines. • Provided excellent customer service to internal and external stakeholders.• Hands-on coordination and escalation of network and escalated customer incidents.

Makati, National Capital Region, Philippines

• Meet with the IT Manager, provide updates, and seek direction on a regular basis.• Installation & configuration of a company's computer hardware operating systems and applications. • Promotes and maintains a team environment. • Office server maintenance and monitoring. • Coordinate with concerned teams, vendors, and/or third-part support as part of operation escalation • Installs, manages and administers Jira add-ons,• plugins, and extensions • Jira Service Desk Administration & Configuration • Provide Support to end-users for PC Hardware and Software.• Supports LANs, WANs, network segments, Internet, and intranet systems. • IT Hardware and Software purchase requisition. • Document and enforce IT related policies and procedures. • Maintains network servers such as file servers, network printers. • Maintains windows server update for WDS and WSUS. • Maintains servers DNS, DHCP and Remote Desktop Services.• Active Directory Account control. Access management.• Creation of accounts, giving permission and access to users, deletion of accounts, password reset, etc. • Allocate email storage for users. • Assists users for their MS Office Outlook installation and creation of account. • Manage Client Access Server and Mailbox server.

Techzone, 213 Sen. Gil J. Puyat Ave, Makati City, Philippines

Application services cover:o Back Office systems used by Payment Ops team and Customer Service team.o Game systems and websites / Member and agent centerso All systems and network components that affect the performance and operations of the above application systems, including DNS, proxies, VMs, RDBMS, etc.Support scope includes:o Monitors application services and their components for capacity, performance and availability, to detect issues, and to proactively address potential issues.o The first point of contact for issues reporting by internal users (e.g. Payment Operators, Customer Services, Administrators), or to originate issues arising from monitoring.o Isolates and detects the source of the application issue and to take prescribed remedial actions where appropriate.o Manages the resolution of the issues reported, coordinating the efforts of the users and technical teams such as Infrastructure, Security, and Development.o Makes reports on service performance and availability KPI.o Formulates or assists in formulating SOPs for the above activities, and to propose improvements to existing SOPs where appropriate.

Quezon City, National Capital Region, Philippines

o Ensures all servers are well-maintained and in good operational conditiono Provides 24/7 technical supports to all MAMS clients.o Ensures the availability of back-up equipment and spare peripherals to maintain reliability of service.o Do a physical hardware checkup on MAMS servers.o Monitors all servers’ workload and disk usage.o Conducts quarterly inventory of all MAMS equipment.o Performs weekly backup of Tape Library’s Database to ensure availability of materials contents.o Handles customer complaints.o Escalates major issues to third-party technical support.

Makati, National Capital Region, Philippines

o Performs standard help desk functions and providing technical support for internal customers requesting for assistance with the desktop computers and application software used in the company.o Monitors critical network connectivity, performance, quality and availability.o Provides day-to-day technical support and assistance to internal clients.

Makati City

o Provides user support services (creates templates and responds to email inquiries)o Familiarize and play clients'​ social applications and games (Facebook, iOS, Android, and Nintendo DSi)o Manages clients' social media page (Facebook) and monitor other social networking sites.

Naga, Bicol Region, Philippines

Bachelor Of Science, Electronics And Communication Engineering

Short-Term Course, Cisco Networking Academy Program - Discovery